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Telcos can’t force extra services on you

The Telecom Regulatory Authority of India (TRAI) on Wednesday made it mandatory for the operator to activate value-added services (VAS) of a subscriber only if it receives confirmation for it from a subscriber twice.

india Updated: Jul 11, 2013 07:56 IST
HT Correspondent
HT Correspondent
Hindustan Times

There’s good news for pestered cellphone users.

The Telecom Regulatory Authority of India (TRAI) on Wednesday made it mandatory for the operator to activate value-added services (VAS) of a subscriber only if it receives confirmation for it from a subscriber twice.

At present, the regulator receives a number of complaints that operators were activating VAS without seeking consent of users.

Under the new guidelines, operators will have to take consent twice.

There will also be a common de-activation procedure using toll Free Common Short Code 155,223.

First Published: Jul 10, 2013 21:46 IST