Waitress mistakenly serves $5,800 wine. Twitter applauds eatery’s response
Hawksmoor founder Will Beckett, while speaking to BBC, said that a manager from another branch was helping the waitress on a busy day and picked up the bottle by mistake.Updated: May 17, 2019 18:00 IST
A restaurant in the UK accidentally served a wine bottle worth $5,800 to a diner. The customer was dining at the Manchester branch of steak chain Hawksmoor and ordered a 2001 Chateau Pichon Longueville Comtesse de Lalande, which is around $335. Instead, he was mistakenly served a much costlier wine - Chateau Le Pin, Pomerol, 2001.
Hawksmoor founder Will Beckett, while speaking to BBC, said that a manager from another branch was helping the waitress on a busy day and picked up the bottle by mistake.
“It was a very busy night at the restaurant and a very simple mistake. A member of staff picked up the wrong bottle, mistaking it for another Bordeaux of the same vintage”, said Irena Pogarcic of Kitchen Communications.
“The wine went out and was served to the customer. The customer didn’t know and it was only afterward that one of the managers picked up what had happened.”
The restaurant later tweeted that the customer “accidentally got given a bottle of Chateau Le Pin, Pomerol, 2001” and said it hoped they enjoyed their evening.
To the customer who accidentally got given a bottle of Chateau le Pin Pomerol 2001, which is £4500 on our menu, last night - hope you enjoyed your evening! To the member of staff who accidentally gave it away, chin up! One-off mistakes happen and we love you anyway 😉— Hawksmoor Manchester (@HawksmoorMCR) May 16, 2019
The restaurant also tweeted a photo of the two wines side by side, saying: “They look pretty similar OK?!”
THEY LOOK PRETTY SIMILAR OK?! 😉 pic.twitter.com/JWFW81cbe8— Hawksmoor Manchester (@HawksmoorMCR) May 16, 2019
Netizens applauded the restaurant for being understanding. Here are some of the comments:
It absolutely love your response and the message to the staff member. "Chin up...mistakes happen..." 👏🏻👏🏻👏🏻— Nikki Leininger (@nikkileininger) May 16, 2019
This is the sign of a great company. Able to laugh at "mistakes", able to understand they happen, able to see through it all and still recognise great staff and great work.— Lori-Mark (@LMQhere) May 16, 2019
This is how you win customers and public backing. 😎👍👏
Very lovely responsive reaction by the management and the way of treatment is amazing.... once, I will fly over to Manchester, apparently, here is the place that I'd spend for a dinner..... :)— Dardannelyus (@dardannelyus) May 16, 2019
Well done on not making a big deal of a simple mistake. Hawksmoor is always a pleasure to visit— Dave Stewart (@shapgroup) May 16, 2019
Glad to see that you folks are still treating that staff member like family. Though I imagine this is something that they are never going to live down. 🤣— Kumo (@Kumo_1776) May 16, 2019
The 2001 Chateau Le Pin features in the “rarities” section of Hawksmoor’s menu and is the most expensive item on the list.
(With inputs from IANS)