Why customers lash out over book releases and dinner reservations - Hindustan Times
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Why customers lash out over book releases and dinner reservations

ByKarishma Kuenzang
May 31, 2024 03:41 PM IST

Money won’t conjure up a handbag that’s out of stock. Angry calls will not get you off a waitlist. Don’t be an entitled customer

It’s ridiculous what people will do when they don’t get their way. In March, two Americans filed a lawsuit against Hermès, because they were unable to buy the luxury brand’s iconic Birkin bags. The satchels retail for about $12,000 (or 10 lakh) on the shelf. Their problem: The bags never go on the shelf – they’re always sold out, and the waitlist is only getting longer. The Americans have alleged that in order to move up the waitlist, they were expected to purchase other Hermès items and accessories – an unfair business practice.

In Schitt’s Creek (2015 - 2020) an entitled family learns to become better human beings.
In Schitt’s Creek (2015 - 2020) an entitled family learns to become better human beings.
In The White Lotus (2021 -) a guest realises that the suite promised to him has been double-booked and begins arguing with the manager.
In The White Lotus (2021 -) a guest realises that the suite promised to him has been double-booked and begins arguing with the manager.
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