Passengers can soon scan QR code in autos, taxis to lodge complaint
The transport secretary said the decision will be implemented with the help of private organisationsmumbai Updated: Feb 12, 2018 00:58 IST
Passengers who have lost valuables in a cab or want to lodge a complaint against autorickshaw drivers may soon be able to scan quick response (QR) codes on stickers in autos and taxis to do so.
The state transport department has decided to include QR codes as part of stickers bearing details of auto and taxi permit holders and helpline numbers. These stickers have to be displayed by all taxi and autorickshaws across the state. Apart from helping passengers, they will help the transport department to weed out illegal taxis and autos.
“The QR code will be generated only after verification of the records of the vehicles which will help the department update the records,” said additional transport commissioner Satish Sahastrabuddhe. The decision will be implemented with the help of private organizations. Permit holders can buy stickers from third party organisations for Rs50 each.
In 2017, to curb various complaints such as fare refusals, excess fares and rude behaviour of cabbies and auto drivers, the authority had asked the transport commissioner to design stickers that will contain the details of permit holders and helpline numbers in either Marathi or Hindi, but had not set any deadline for permit holders to display it. As most regional transport offices (RTOs) failed to implement the decision, the department reviewed the decision. The copy of the minutes of the state transport department meeting is in possession of HT.
The minutes state that RTO offices will give a serial number to every sticker and details of the same should be maintained on RTO records. The size of the sticker should be bigger than 28cmx10 cm and they should be stuck at a place where they are clearly visible to passengers. It also be stuck with the seal and sign of the concerned RTOs.
It is unclear if the stickers are mandatory for app-based cabs. Transport experts are sceptical about the decision. “The department should combine QR code with its online complaint app like Ola and Uber. One can lodge complaints and rate the drivers,” said AV Shenoy, transport expert.