Mumbai: WR seeks commuters’ opinion on signage

Western Railway (WR) will install new indicators, which indicate the stations where the train will halt or not halt – depending upon the option the commuters choose.

You have a say on how indicators for fast trains should read. Western Railway (WR) will install new indicators, which indicate the stations where the train will halt or not halt – depending upon the option the commuters choose.

At present, the WR on its fast train corridor displays information about stations where the train will not halt, whereas CR provides the information on stations where the train halts. The attempt is to also bringing uniformity in suburban services that see 70 lakh commuters daily.

“It has been observed that passengers prefer to know the stations where the trains will halt. So we are considering changing the signage, but before that would like to seek public opinion,” said Shailendra Kumar, divisional railway manager (DRM), Mumbai division.

The WR will install around 400 indicators at 19 suburban stations by replacing the faulty ones. This includes all indicators on stations between Borivli and Dahanu, Malad, Bombay Central, Churchgate and Andheri.

The project worth Rs 10 crore is likely to start by December and may go on till next August.

During the process, WR is looking to incorporate other changes such as providing information in Marathi, in addition to English and Hindi. It has already commissioned a survey to be carried out in trains by ticket checking staff among suburban commuters. The WR will also start an online response system.

“Commuters will be soon intimated about the other ways to participate in survey; it could be either by sending an email to WR or through social networking sites,” said Sharat Chandrayan, chief public relation officer (CPRO), WR.

Pick your option

* WR has already commissioned a survey to be carried out in trains by ticket checking staff among suburban commuters. It will also start an online response system

* “Commuters will be soon intimated about the other ways to participate in survey; it could be either by sending an email to WR or through social networking sites,” said Sharat Chandrayan, chief public relation officer (CPRO), WR.