...
...

customer service news

'Felt helpless': Woman alleges Mumbai Uber driver assaulted her during ride over

Woman shares her shocking Uber ride experience.
Updated on Jun 02, 2026 02:42 pm IST

Exploring a term insurance plan in India

It's crucial to find a plan that fits your unique needs and offers reliable customer service for your family's protection.
Updated on May 15, 2026 12:45 pm IST

Spirit Airlines refund: 5 things travellers must know after shutdown

Spirit Airlines has suspended operations at Atlantic City International Airport and nationwide, canceling all flights and customer service.
Updated on May 02, 2026 07:48 pm IST

Regulating the use of AI in India’s telecom networks

Representational Image
Published on Mar 14, 2026 07:54 pm IST

Internet mocks bizman for using AI after chatbot gives 80% off on 9 lakh order

How one business owner was left panicking because of AI
Updated on Feb 09, 2026 02:02 pm IST

Zomato delivery agent's viral clip on customer's ‘rude’ behaviour sparks debate

After Zomato rider video goes viral, users debate basic courtesy towards delivery workers
Published on Dec 23, 2025 06:23 pm IST

The Good, Bad and Ugly of AI

PREMIUM
Representational image.
Published on Dec 15, 2025 12:01 pm IST

Lessons from the frontiers of AI adoption

PREMIUM
Representative image.
Updated on Dec 02, 2025 10:31 am IST

Indian immigrant who waited tables for $4 now a high-flying exec at $270B firm

Jeetu Patel, chief product officer at Cisco, once worked as a server making $4 an hour.
Updated on Oct 14, 2025 09:00 am IST

IndiGo passenger lauds specially-abled staff for seamless check-in

An IndiGo passenger praised a specially-abled staffer whose warm gestures and efficiency turned a routine check-in into an inspiring experience.
Published on Sept 30, 2025 06:07 pm IST

Frank Grillo made eerie comment before his Delta flight made emergency landing

Frank Grillo made a chilling comment about his legacy after death, just hours before his Delta flight made an emergency landing
Published on Jul 22, 2025 12:05 am IST

Deepinder Goyal turns customer support agent after viral complaint: ‘Hi Ravi…’

Zomato CEO swiftly replied to the grievance, assuring Ravi Sutanjani that this was not the way the platform was designed.
Published on Jul 08, 2025 08:44 pm IST

Front-end polish and back-end chaos of smartphone sales

PREMIUM
It’s not customer service if it only applies to the customer who knows how to complain. (Representative photo)
Published on Jun 27, 2025 08:02 pm IST

Indian agents accused of leaking customer data in $400 million Coinbase hack

Cryptocurrency giant Coinbase revealed a major data breach
Updated on Jun 01, 2025 06:48 am IST

AI might let one or two people run billion-dollar companies by 2026

By integrating AI, single-person companies creating tools for software developers could grow rapidy, CEO of Anthropic said.
Updated on May 27, 2025 01:54 pm IST

Chandigarh cop duped of 3.9 lakh in cyber fraud

After investigation, Chandigarh Police registered a case under sections 319(2), 318(4), 336(3), 338, 340(2), and 61(2) of the BNS. (iStock)
Published on Apr 29, 2025 09:32 am IST

Lowe's to close underperforming stores in new strategic overhaul

Lowe's is set to shut down underperforming stores as part of its Total Home Strategy.
Updated on Apr 21, 2025 12:10 am IST

Why are Modere customers disappointed, and what was the brand known for?

The Modere logo displayed on its official Facebook account.
Updated on Apr 12, 2025 02:49 pm IST

‘Using non-Indian name gets better results’: Indian professional on global bias

He noted that many industries openly hesitate to trade with Indians.
Published on Mar 15, 2025 11:39 am IST

'He ran away with order': Man shares surprising chat with Swiggy staff

A man shared his chat with Swiggy customer support after his order was not delivered
Published on Mar 11, 2025 04:02 pm IST

VFS Global launches AI-powered chatbot for UK visa applications

VFS Global said the chatbot will significantly enhance the visa application experience. (X)
Published on Feb 26, 2025 02:53 pm IST

'Broken seats, worst staff': BJP leader shreds Air India, airline apologises

The BJP spokesperson hit out at the services offered by Air India.
Updated on Feb 26, 2025 01:32 pm IST

Another BJP leader slams Air India: ‘Worst airline, broke all records'

Jaiveer Shergill also said that flying with Air India wasn't a pleasant experience but it "broke all records" on Tuesday. (File)
Published on Feb 26, 2025 09:33 am IST

IAS officer emails B-school alumni list over Zomato spillage issue

An IAS officer emailed the alumni list of a top business school over a Zomato issue
Updated on Feb 25, 2025 10:11 am IST

HP intentionally made each customer wait 15 minutes on support calls. Here's why

Hewlett Packard has reportedly revoked a controversial policy decision to make customers wait 15 minutes on support calls.
Published on Feb 22, 2025 10:59 pm IST

'Bro is a walking MBA degree': Uber car full of free food, Wi-Fi wows internet

A Reddit user shared a photo of the cab while calling the service even better than some flights.
Updated on Jan 31, 2025 09:28 am IST

Nearly 400 IndiGo passengers, heading to Delhi, stranded in Istanbul: Report

IndiGo passengers stranded at Istanbul airport in Turkey on Thursday.
Updated on Dec 13, 2024 10:24 am IST

Working Well: When holidays present rude customers, taking breaks and the high road preserve peace

Working Well: When holidays present rude customers, taking breaks and the high road preserve peace
Updated on Dec 12, 2024 09:47 pm IST

AI-powered innovations make selling easier and more profitable

Artificial Intelligence
Published on Nov 16, 2024 09:01 am IST

Yogendra Yadav slams Air India for ‘very sad experience’, airline responds

Swaraj Abhiyan founder and psephologist Yogendra Yadav.
Published on Nov 11, 2024 01:18 pm IST