Over 90% of Chandigarh’s consumer complaints against builders | punjab$chandigarh | Hindustan Times
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Over 90% of Chandigarh’s consumer complaints against builders

The much harassed homebuyer in the region is struggling in its bid to enforce builder accountability and get possession of the much-cherished flat he bought. Even if the possession is given, usually, but not always, after a delay, quality of the construction emerges as a major concern.

punjab Updated: Apr 28, 2016 12:21 IST
Munieshwer A Sagar
An increasing number of homebuyers have realised that the only way out of the predicament is to seek relief from the state consumer disputes redressal commissions and district fora. This has resulted in sharp increase in consumer complaints against builders.
An increasing number of homebuyers have realised that the only way out of the predicament is to seek relief from the state consumer disputes redressal commissions and district fora. This has resulted in sharp increase in consumer complaints against builders.(HT Photo)

The much harassed homebuyer in the region is struggling in its bid to enforce builder accountability and get possession of the much-cherished flat he bought. Even if the possession is given, usually, but not always, after a delay, quality of the construction emerges as a major concern.

An increasing number of homebuyers have realised that the only way out of the predicament is to seek relief from the state consumer disputes redressal commissions and district fora. This has resulted in sharp increase in consumer complaints against builders.

Nearly 90% of all consumer complaints filed in Chandigarh State Consumer Disputes Redressal Commission, this year, are against the private sector builders. Such complaints, in 2013, comprised only 58% of the total complaints. For the Punjab state commission, this figure stands at 66%.

In Haryana, homebuyer complaints now comprise nearly 80% of the total complaints filed with the state commission; in 2014, the share of such complaints stood at only 36%. Even established realty players like Emaar MGF, Unitech, Ireo, DLF, Omaxe, Ansal API, TDI, haven’t bucked this trend.

In Chandigarh state commission, this year, nearly 75% of the homebuyer complaints filed are against big builders.

The reasons for consumer complaints include possession delays, incomplete projects and builder not providing promised infrastructure and amenities.

In Chandigarh, even though, the private sector builder presence is limited, yet, the number of cases filed against builders increased by nearly five times between 2013 and 2015 from 56 to 268. Most of these complaints are related to township projects coming up in SAS Nagar, Punjab.

Veena Bhardwaj, registrar, State Consumer Disputes Redressal Commission, Punjab, says, “As developers default on possession dates, end-users are harassed because most have to pay both the monthly rental and home loan instalments at the same time.”

Promised infra missing

Builders are failing to deliver the promised infrastructure. Paramjit Singh Saini, a private sector executive from Delhi says, “Planning for post-retirement house, we bought a Rs 75 lakh plot in Sector 98, SAS Nagar. The possession was offered on time. However, the developer didn’t provide for basic infrastructure. Internal roads, approach roads, sewage treatment plant, electricity connection were missing.”