Flipkart will show 20 customers how the e-commerce giant operates

The chosen customers will be given a tour of Flipkart’s offices, customer service centre and delivery hubs.

E-commerce major Flipkart will give 20 select customers a behind-the-scene experience of its operations to give them a feel of how online shopping works after an order has been placed.

Flipkart logo on its office building during an event in Bengaluru. (PTI File Photo)

“Customers are our most important stakeholder... We want to thank customers for being a part of our fabulous journey by giving them an inside track on Flipkart and showing them how we go about fulfilling their wishes,” Flipkart CEO Kalyan Krishnamurthy said in a statement.

An internal jury at Flipkart will choose 20 such participants, based on their responses on why should they be given access to Flipkart offices.

The chosen customers will be given a tour of Flipkart’s offices, customer service centre and delivery hubs. They will also get an opportunity to interact with Flipkart’s leaders to understand the business and technology of e-commerce.

This will give customers a peek into the functioning of some of Flipkart’s teams such as technology, customer support and products.

The Bengaluru-based firm has already had its top executives, including CEO Kalyan Krishnamurthy, meeting customers as part of the company’s 10-year celebrations.

Flipkart, which is locked in an intense battle in the Indian e-commerce market, has a registered customer base of over 100 million.