Pipeline damage in Chembur stalls PNG supply for over 24 hours

The disruption began after a contractor allegedly hit the pipeline near Shri Prasad CHS in Chembur, forcing MGL to shut supply as a safety measure, officials said

Mumbai: Lakhs of residents in Chembur, Govandi, Deonar and Mankhurd went without piped natural gas (PNG) for over 24 hours after a pipeline operated by Mahanagar Gas Limited (MGL) was damaged during construction work on Saturday evening.

Pipeline damage in Chembur stalls PNG supply for over 24 hours

The disruption began after a contractor allegedly hit the pipeline near Shri Prasad CHS in Chembur, forcing MGL to shut supply as a safety measure, officials said.

Though the company claimed repairs were completed overnight and supply restored by 10am on Sunday, many residents said they continued to face outages. Complaints also poured in about poor communication. Several consumers said helpline numbers were either unreachable or failed to provide the required updates.

Chembur resident V Seshadri posted on X that his building near K Star Mall had no gas for over 24 hours, with no complaint number being issued despite repeated calls.

Residents from Diamond Garden and nearby areas also reported similar issues, while some said alerts carried incorrect information about supply being restored.

“The gas supply has been restored in the morning today. In case any customer is informed of the gas supply still not being restored our teams on ground are checking and doing the needful,” an MGL spokesperson claimed.