Now, use mobile phone app to report civic issues on Delhi-Gurgaon Expressway

Delhi-Gurgaon Expressway commuters will be able to report civic problems on and along the highway in addition to the traffic-related issues using the new app that is being developed by the highway authority.

Delhi-Gurgaon Expressway commuters will be able to report civic problems on and along the highway in addition to the traffic-related issues using the new app that is being developed by the highway authority.

The NHAI is coordinating with Gurgaon civic agencies to deal with issues such as waterlogging on the expressway and service lanes. (HT File Photo)

In a meeting held on Tuesday at the Municipal Corporation of Gurgaon (MCG) office, officials of National Highways Authority of India (NHAI), Haryana Urban Development Authority (Huda) and others discussed in detail the various facets of the mobile application.

It was also decided that the civic agencies in Gurgaon will appoint nodal officers who will coordinate with the NHAI to develop the citizen-centric app tentatively called ‘you report’.

Highway administrator Ashok Sharma told HT that the basic objective is to build a connected database with the help of civic authorities to enable people report about encroachments around the highway, waterlogging and broken roads.

“Information first needs to be obtained from the concerned agencies and included in the database. Commuters and residents using this app can notify the highways authority and other civic agencies about problems that they face on the expressway,” Sharma said.

The NHAI will later introduce this app across the country.

As soon as a person reports a problem through the app, it will be sent to the nodal officer of the concerned department. If a matter pertains to an accident, the app will send information to the NHAI, highway operator, police, and ambulance service. Commuters can also click pictures and report issues such as non-functional streetlights, uprooted trees, broken power lines and other utility issues.

MCG additional joint commissioner Amit Khatri said that nodal officers will be appointed before the official launch of the app. “This app will help accident victims as it is location-based and will give real-time information to stakeholders. Also, a number of civic issues can be resolved once the matter is brought to the notice of nodal officers,” he said.