Recognise Your Anger
Proper recognition, understanding and channelising of anger can change your entire life.Updated: Jun 19, 2003 18:38 IST
Tackle the cause of anger.
You can approach the person responsible for the hurt or anger and explain how you feel You can remember the following points when you have your say:
Talk directly to the person concerned. Direct eye contact is a must. Talk when the person is alone.
Make your complaint as early as possible.
Don’t exaggerate or understate the problem. Be descriptive, not judgmental.
Don’t compare your situation with others.
Avoid using words like ‘always’ and ‘never’. Your chance of being taken seriously will be reduced.
Do not repeat the point once the person has understood it.
Don’t sound apologetic. Do not use a preface to justify your stand.
Complement the person for what he has done creditably. This will enable you to remain open about your criticism. Appreciation and criticism should be in the proportion 2:1.
Receive a complaint or grievance with equanimity
Make eye contact when you are being criticised.
Listen carefully without interrupting. Listen. Listen and Listen, before you start speaking.
Do not find fault with the person criticising you.
Do not rationalise or use clever arguments to cover up your mistake.
Communicate to the other person that you have got his point.
Anger is a strong impediment to recovery. Proper recognition, understanding and channelising of this emotion can change the entire way of life, making it more productive, comfortable and balanced.
First Published: Jun 19, 2003 18:38 IST