Airtel network restored in Delhi-NCR after temporary outage

The company responded to several users who tweeted about facing trouble with the network.

Updated on: Jul 7, 2017, 23:43:30 IST

Hindustan Times, New Delhi | By Binayak Dasgupta

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Airtel network was restored across Delhi-NCR region on Friday night after users suffered a temporary outage that seemed to have lasted nearly three hours.

A girl checks her mobile phone as she walks past the Bharti Airtel office building. (Reuters File Photo)

An Airtel spokesperson said: “Network services in Delhi NCR are now fully restored. Once again we are sorry for the inconvenience caused. Thank you for your cooperation.”

Problems were first reported by users around 8pm, and the Airtel spokesperson said the network was coming back on in many parts of the region. “It should be up shortly,” he told Hindustan Times, around 9:40pm.

Airtel is one of the largest network providers in the region with 12-14 million users across Delhi and its adjoining cities. “The issue was intermittent”, the official said, adding that not all users were affected.

The company’s customer liaison handle on Twitter, Airtel_presence, posted boilerplate responses to dozens of people asking if its services were down.

“Hi! You may be facing a temporary issue while accessing Data/Voice/SMS. We are working to restore it ASAP. Shall keep you posted on the progress,” the tweets addressed individually to users read.

The message was in response to tweets such as:

The message was sent at least 100 times till 9:20 pm, according to tweet metrics from KeyHole. The first such response was at 7:58 pm.

Prior to that, the handle had told one user: Hi! There is a temporary congestion of network due to which services are not active. We have our team is working on the same

ABOUT THE AUTHOR
Binayak Dasgupta
Binayak Dasgupta is a senior editor at Hindustan Times, New Delhi, where he has worked since 2013. He heads the paper's Page 1 team and is part of the editorial leadership overseeing daily news operations. He has previously led the national news desk. His work sits at the intersection of specialist depth and emerging public consequence — stories where complexity and nuance are in themselves the journalistic challenge. He shapes Hindustan Times's coverage and editorial positions on technology and artificial intelligence, information security, environment, health and science — steering these subjects from the commissioning of reporting to editing and the framing of the paper’s institutional view. His work spans analysis, commentary and reportage, and in the past, he has led the paper's coverage of Covid-19 pandemic science. His interviews and hosted sessions include Nobel laureates, technology leaders, economists and climate justice scholars. In recent months, Binayak has overseen coverage of the Air India Flight 171 crash and its investigation, India's energy exposure during the West Asia conflict, the trade dispute with the US, Delhi's air quality emergency and the evolving conversations around AI, including the IndiaAI Summit.Read More

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