Airtel network restored in Delhi-NCR after temporary outage

The company responded to several users who tweeted about facing trouble with the network.

india Updated: Jul 07, 2017 23:43 IST
Binayak Dasgupta
Binayak Dasgupta
Hindustan Times, New Delhi
Airtel,Airtel Network,Airtel Network Down
A girl checks her mobile phone as she walks past the Bharti Airtel office building.(Reuters File Photo)

Airtel network was restored across Delhi-NCR region on Friday night after users suffered a temporary outage that seemed to have lasted nearly three hours.

An Airtel spokesperson said: “Network services in Delhi NCR are now fully restored. Once again we are sorry for the inconvenience caused. Thank you for your cooperation.”

Problems were first reported by users around 8pm, and the Airtel spokesperson said the network was coming back on in many parts of the region. “It should be up shortly,” he told Hindustan Times, around 9:40pm.

Airtel is one of the largest network providers in the region with 12-14 million users across Delhi and its adjoining cities. “The issue was intermittent”, the official said, adding that not all users were affected.

The company’s customer liaison handle on Twitter, Airtel_presence, posted boilerplate responses to dozens of people asking if its services were down.

“Hi! You may be facing a temporary issue while accessing Data/Voice/SMS. We are working to restore it ASAP. Shall keep you posted on the progress,” the tweets addressed individually to users read.

The message was in response to tweets such as:

The message was sent at least 100 times till 9:20 pm, according to tweet metrics from KeyHole. The first such response was at 7:58 pm.

Prior to that, the handle had told one user: Hi! There is a temporary congestion of network due to which services are not active. We have our team is working on the same

First Published: Jul 07, 2017 21:38 IST