Airtel, Hutch come in support of Nokia
India's leading mobile operators Bharti Airtel and Hutch on Sunday threw their weight behind Nokia, facing a major crisis brought about by faulty component, saying the Finnish handset maker's offer to replace inferior batteries was a first in the country.
"Both on infrastructure and terminal side, Nokia plays a significant role. I genuinely believe any company taking such a pro-active intervention, as by Nokia, is a good sign of consumerism in India and this reaffirms our confidence in them," Sanjay Kapoor, President, Bharti Airtel mobile services, said.
In the handset market, Nokia is the only major player and taking such passionate decisions was never seen in India in the past, Kapoor said, adding: "They are not worried about money but only about their customers".
Echoing Kapoor's views, Harit Nagpal, Marketing Director of Hutch, said: "There are always chances of failure in operations or businesses such (as the one) run by Nokia, it is how effectively you communicate it with your customers and recover from crisis (is what matters).
"In my opinion, the scale at which Nokia is communicating with its customers it looks like a great act of responsibility."
Both Airtel and Hutch have been partnering with Nokia in terms of both infrastructure as well handsets and both operators have schemes like bundling of handsets with their connections.
Nagpal said that they in Hutch have also sent out messages to their subscribers using Nokia handsets with batteries in question and help them identifying faulty batteries.
According to latest information available, Nokia has got more than 31 lakh messages or phone calls in the last one week and have found 5-6 per cent batteries in the BL-5C batch manufacturing during the period of November 2005 to December 2006.
Asked about the impact of battery controversy on the sales of handsets, D Kishore, Director (Marketing) of Nokia India, said: "Sentiments have not been impacted at all. Rather sales have gone up. Although we do not the exact numbers right now but there is sudden fall."
Everybody in the organisation has dived in and working day and night in this hour of crisis, Kishore said and complemented its all partners like mobile operators and stockists help and support in this hour of crisis.
He said there were concerns among the consumers in the beginning but subsequently with the help of communication means fears have been allayed and hoped that situation would be normal in days to come.
Enter your email to get our daily newsletter in your inbox
- Giving two weeks to the government to come back with its response, the bench then formally recorded in its order that one of the issues that has caught its attention is “uncontrolled and unscreened viewing of films” on Amazon Prime Video and other OTT platforms.
- The roughly 20,000 centres being used for the vaccine drive at the moment are hospitals, private as well as public, while many primary and secondary health centres at present are kept out of the programme.
- The external affairs ministry, which too rejected Freedom House’s report, also took exception to the depiction of Jammu and Kashmir in the map used in the document.
- A home ministry spokesperson said these rules prepared by the Foreigners’ Division were part of a brochure issued on November 15, 2019. The rules were consolidated and notified on Thursday.
- After the allegations on Jarkiholi, there were unverified reports of several similar videos and other sex scandals against other cabinet ministers.
- India is a signatory to the Paris Agreement under the United Nations Framework Convention on Climate Change.
- On the other hand, the DMK’s stalemate continued with its main and long standing ally, the Congress, on seat sharing.
- The person said it was imperative that the photographs are removed from certificates distributed in the poll bound states, adding that the system can continue in other states.
- Lok Sabha Speaker Om Birla, former President Pratibha Patil, economist Amartya Sen, cricketer Sachin Tendulkar, spiritual leader Baba Ramdev, chief ministers of states and senior political leaders are among those included in the panel.
- According to Indian agencies, the JeI has maintained that J&K is a disputed territory.
- Interestingly, the election of the six YSRC members comes at a time when a resolution adopted by the Jagan Mohan Reddy government in the state assembly in January 2020, seeking abolition of the legislative council, is still pending with the Union home ministry.
- When the matter came up before a bench of Justices Ashok Bhushan and R Subhash Reddy on Friday, the bench adjourned it to April 7 as it had no time for a full fledged hearing.
- Madhya Pradesh chief minister Shivraj Singh Chouhan also held a review meeting on Friday to discuss with the divisional commissioners the steps being taken to contain the spread of the infection.
- There is a cost difference of about 25-30 per cent in containers made in India and abroad.
- After an agreement last month on pulling back frontline troops along with armoured vehicles and artillery from strategic heights around Pangong Lake, the two sides have been unable to make progress on disengagement at other friction points such as Depsang, Hot Springs and Gogra.