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Finally, city gets a Net voice

AFTER HAVING a successful run in neighbouring Sitapur, Lokvani has landed in Lucknow. Commissioner RK Mittal on Monday formally kick-started the project that apart from introducing transparency in the day-to-day functioning of the administration also seeks to ensure time-bound redress of public grievances. So, if you have a complaint or a grievance you would no longer have to wait for the next ?Janata Diwas? to bring the matter to the notice of the authorities concerned.

india Updated: May 23, 2006 00:19 IST

AFTER HAVING a successful run in neighbouring Sitapur, Lokvani has landed in Lucknow.

Commissioner RK Mittal on Monday formally kick-started the project that apart from introducing transparency in the day-to-day functioning of the administration also seeks to ensure time-bound redress of public grievances.

So, if you have a complaint or a grievance you would no longer have to wait for the next ‘Janata Diwas’ to bring the matter to the notice of the authorities concerned. What is more, you won’t even have to make those innumerable rounds to the collectorate to lodge your complaint. Just go to the nearest Lokvani Kendra and register your complaint online by paying Rs 10. The facility would be available 24x7. The complainant would have to pay Rs 5 for obtaining a copy of the complaint and an equal amount to learn its status.

“We have established 14 Lokvani Kendras in various parts of the city,” said outgoing District Magistrate RN Tripathi, adding that the online facilities initially would include registration of complaint, their status/monitoring and disposal and perusal of land records. Commissioner RK Mittal said that the project’s scope, both in terms of disseminating information and resolving public grievances, were tremendous and it would also go a long way in snipping the official red tape. A concerted effort, however, would be required by the officials to make it successful, he stressed.

While technical director of the National Informatics Centre (NIC) SB Singh threw light on the numerous advantages of the project, District Informatics Officer Rashid Hussain gave a presentation on how the system would work to the officers present on the occasion. They said that information technology had cut across the barriers of time and distance on a revolutionary scale.

The system, they explained, functioned on a network of cyber cafes and computer centers which were linked to a central computer at the collectorate. The complainant can keep track of the status of his complaint, which is duly forwarded to the concerned department for time bound disposal.

Other facilities and services that would be made available online in future included forms of various government schemes, status of various development work, list of beneficiaries of government schemes, status of applications for firearms license, provident fund of teachers, works executed under MPLAD and MLA discretionary quota and incorporation of Integrated Voice Response System (IVRS).

First Published: May 23, 2006 00:19 IST