From Delhi to Lucknow, dial C for corruption complaints
Apparently taking a cue from Delhi chief minister Arvind Kejriwal’s anti-corruption helpline, the Uttar Pradesh government has asked all its departments to put similar arrangements in place.india Updated: Jan 09, 2014 18:25 IST
From Delhi to Lucknow, the fight against corruption has an official ring to it now.
Apparently taking a cue from Delhi chief minister Arvind Kejriwal’s anti-corruption helpline, the Uttar Pradesh government has asked all its departments to put similar arrangements in place.
The directive was issued by chief secretary Jawed Usmani to all principal secretaries during a presentation by the UP transport department on Wednesday, about the same time Kejriwal announced plans for the anti-corruption helpline.
The helpline in the national capital became operational on Thursday and logged over 3,000 calls within the first three hours.
“All government departments have been asked to provide their feedback for starting similar helplines in their respective departments within 10 days,” Usmani said, adding that the facility would ensure transparency and improve services.
The move by the Uttar Pradesh government comes in the midst of a raging controversy over the Samajwadi Party (SP) government-organised Saifai Mahotsav, which included performance by Bollywood stars.
The extravagant and pompous show in chief minister Akhilesh Yadav’s ancestral village, in addition to a foreign junket by a group of legislators, have been derided by the opposition as ill-timed when riot-affected people are languishing in relief camps.
The helpline by the UP transport department has already become operational, transport commissioner Rajnish Gupta informed.
“Anybody can call our toll-free number 1800-1800-151 between 9 am to 8 pm either for registering a complaint against any official or employee besides queries on vehicle-related issues,” he said.
Gupta said all calls would be recorded and the caller would be given a reference number on the registration of his complaint to keep track of it.
“The caller on the registration of complaint would receive a message through an SMS containing the reference number of his complaint and its nature (emergency/urgent/normal). The SMS would also contain the name and designation of the official dealing with the complaint and the approximate time for its resolution,” he said.
A similar system-generated SMS would be sent to the official also informing about the nature of the complaint, the name and phone number of the complainant so that he can get in touch with him directly and resolve the issue.
The department has set a deadline for resolving complaints.
“While emergency complaints would be taken up immediately, we have set a time limit of three and five days for resolving urgent and normal complaints, respectively,” he said.
The department has also set up a separate portal www.uptransporthelpline.org to enable both the officials and the complaint to keep track of the status of their complaint, he added.
People can also register their complaints through mail by writing to email@example.com.