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No end to turmoil at T3

Airlines refuse to accept that delays were caused due to shifting of domestic operations to terminal 3; attribute it to air congestion.

india Updated: Nov 15, 2010 23:51 IST
HT Correspondent
HT Correspondent
Hindustan Times

Chaos continued at the Terminal 3 of Indira Gandhi International Airport (IGIA) on Monday, with several departures and arrivals delayed for hours.

The airlines, however, refused to accept that the delays were caused due to shifting of domestic operations to T3. Instead, they attributed it to air congestion.

"Most of the flights were delayed either because of late arrivals of aircraft or ATC congestion," said Prakash Mirpuri, vice-president, corporate communications, Kingfisher Airlines.

"My flight to Chennai was delayed by over an hour, but we were not given the exact reason. Let us hope, it will not get delayed any further," said a passenger who was waiting to board the Jet Airways 9W 829.

"In an effort to minimise the likelihood of any inconvenience, Jet Airways, Jet Airways Konnect and JetLite had requested passengers to report at the airport at least two hours prior to the scheduled departure times of their respective flights," said a Jet Airways spokesperson.

"Jet Airways had also informed its guests about entry to the departure terminal from gate numbers 2 and 3 of Terminal 3, with check-in at islands B, C and D, all of which was communicated by multiple channels, including SMS notifications, e-mails and through the airline call centre," she added.

Meanwhile, the situation remained the same for Air India, with Amritsar-bound passengers being the worst affected.

"My flight was scheduled to take-off at 4.35 am, but has been rescheduled to 9:45. The performance of Air India is deteriorating every day," said Harvinder Singh, a passenger. However, the Kingfisher Airlines claimed that by and large, the transition of operations for its domestic flights to T3 went off smoothly. "We have put in place a multi-pronged system to inform passengers," said the Kingfisher spokesperson.

Meanwhile, traffic jams on National Highway-8 added to the passengers' woes on Monday morning. Although the Delhi International Airport Limited was expecting to rein in the problem by opening two new link roads, it seems to be far from possible at the moment.

First Published: Nov 15, 2010 23:48 IST