Harvard students say Wah Taj

Courage is corporate virtue. The bravery shown by employees at Mumbai's Taj Mahal hotel during the 26/11 terror attack in 2008 features in a case study at Harvard Business School.
HT Image
HT Image
Updated on Jan 28, 2011 12:28 AM IST
Copy Link
Hindustan Times | ByHT Correspondent and PTI, Mumbai

Courage is corporate virtue. The bravery shown by employees at Mumbai's Taj Mahal hotel during the 26/11 terror attack in 2008 features in a case study at Harvard Business School.

As many as 12 of those employees died in the attack.

The selfless service of the staff, who went beyond duty, features in the multimedia case study, Terror at the Taj Bombay: Customer-Centric Leadership by HBS professor Rohit Deshpande.

"Even though the employees knew all the back exits and could have fled the building, some stayed back to help the guests," said Deshpande.

"Not even senior managers could explain the behaviour of these employees."

The study focuses on why the employees stood their ground, ignoring their own safety to save guests, to find how that level of dedication to work can be replicated elsewhere.

It also looks at the hotel's history, its approach to recruiting and training employees and Indian culture's 'Guest is God' philosophy.

Taj Hotels said it shared details for the study that was first presented in HBS in the fall session last year, when senior managers of the group were invited to meet the students in an interactive session.

"Taj Hotels Resorts & Palaces is honoured to be a part of the Harvard Business School case study in which the spirit, loyalty and resilience of our employees during the crisis has been recognized as an exemplary display of leadership," said a spokesperson for the Tata group hotel.

The study follows US President Barack Obama's visit to Mumbai on November 6, 2010 when he praised the Taj employees.

Leading the dedicated tribe was the hotel's general manager Karambir Kang, who persisted with rescue efforts even after he lost his own family in the attack.

SHARE THIS ARTICLE ON
Close Story
QUICKREADS

Less time to read?

Try Quickreads

  • KPCC President DK Shivakumar in Bengaluru. (ANI Photo/ ANI Pic Service)

    Not aware of ED chargesheet's contents, says Karnataka Cong chief DK Shivakumar

    Karnataka Congress president D K Shivakumar, who is slated to appear before a Delhi court later this week in connection with a money laundering case, on Tuesday said Shivakumar is not aware about the contents of Enforcement Directorate's charge sheet against him and is yet to receive a copy of it. A Delhi court last month summoned him and others in a money laundering case registered against him in 2018.

  • Karnataka saw over 900 new cases of COVID-19 within 24 hours and also recorded one death on Tuesday. (Representative image)

    Bengaluru logs 887 Covid cases; health dept says positives include backlog cases

    Bengaluru logged 887 of Karnataka's 968 new Covid-19 infections on Tuesday, compared to 592 (of 617 in the state) the day before. The health department said Tuesday's positives included backlog cases which could not be ported from Indian Council for Medical Research database due to a technical glitch. Data indicated that 337 people were declared to have recovered from Covid in the state, of whom 293 were from Bengaluru.

  • A screengrab from the video uploaded by ANI.

    Deserted streets, downed shutters as Udaipur remains on edge | Watch

    Streets wore a deserted look and shops remained closed amid eerie calm in Udaipur on Wednesday, the first morning after a man was beheaded for supporting former BJP spokesperson Nupur Sharma, who was suspended from the party earlier this month for her controversial remarks on Prophet Mohammad.

  • Preliminary findings by police stated that the crane used to ferry construction materials malfunctioned. (Representative image)

    Four killed after tower crane collapse in Navi Mumbai, 2 others critical

    In a tragic incident, four persons including two labourers, one crane operator and a car driver, died due to a crane accident Navi Mumbai on Tuesday evening. They working at an under construction site of City and Industrial Development Corporation's Taloja phase 2 project in Navi Mumbai The accident occurred after the tower crane used to transport construction materials atop Taloja collapsed from the 14th floor and landed on them.

  • NIA spokesman in a statement said that on Monday the NIA arrested two accused Tanveer Ahmad Wani of Achagoza, Rajpora, Pulwama and Peer Arshad Iqbal, alias Ashu of Khwaja Bagh, Baramulla in Jammu and Kashmir. (HT Photo/ Representational image)

    NIA arrests two from Jammu and Kashmir for cross-LoC trade, terror funding

    The NIA has arrested two accused in Jammu & Kashmir in the cross-LoC trade and terror funding case. Earlier, the NIA had conducted multiple raids across the Valley in the terror-funding case. NIA spokesman in a statement said that on Monday the NIA arrested two accused Tanveer Ahmad Wani of Achagoza, Rajpora, Pulwama and Peer Arshad Iqbal, alias Ashu of Khwaja Bagh, Baramulla.

SHARE
Story Saved
×
Saved Articles
Following
My Reads
Sign out
New Delhi 0C
Wednesday, June 29, 2022