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Chandigarh: Soon, find out your own water bills through mobile app

Digital water bill system will allow consumers to instantly get the billing amount, and pay it online .  

punjab Updated: May 29, 2018 15:31 IST
HT Correspondent
HT Correspondent
Hindustan Times, Chandigarh
Chandigarh,water bills,mobile app
Chandigarh Municipal Corporation (MC) has begun the process to introduce a digital water bill system that will allow consumers to scan the reading of their water meters through a mobile app.(Getty images)

City residents will soon be able to generate their own water bills. Chandigarh municipal corporation (MC) has begun the process to introduce a digital water bill system that will allow consumers to scan the reading of their water meters through a mobile app, instantly get the billing amount, and then pay it online.

“The digital system has already been introduced by the Greater Mohali Urban Development Authority in a few sectors on a trial basis. We are introducing a similar technology here in the coming weeks,” said MC commissioner KK Yadav.

Yadav said currently MC staff visits houses, records the reading periodically, and then issues bills. “The idea is to neither have MC teams go to each household to record the water reading nor have the residents come out of their houses to pay the bills,” he said.

He said the digital system was possible with the support of standardised mobile apps developed by private players. “I have begun the exercise to review required information for the system’s execution, such as sector-wise metered connections and other project details,” the commissioner said.

Phase-wise execution

Yadav said the project’s execution will be carried out in a phased manner. “We will first start this service in a few sectors on trial basis, where people will be asked to download the mobile app. They will be allotted a particular date to scan their water meter and generate bills. The back end system will collate details of houses that generated their bills, and about those that are pending,” he added.

“After expiry of deadline, we will send our teams to houses that did not generate their bills and ask them to follow the digital exercise,” he said.

According to him, to start with, GMADA’s pilot project in the chosen sectors had 40% compliance from residents who generated their own bills, which was a good number.

“If we are able to increase compliance here, which is a huge possibility because of city’s vibrant character, we will not only save a lot of cost of the field officers on recording the meter reading, but also avoid hassle caused to residents,” said Yadav.

The system, he said, will have enough leverage to tackle defaults in meters and other technical issues that residents might face. Yadav added that MC will make every possible use of the modern day technology to provide various services at the doorsteps of its consumers.

“The effort will also help the department generate revenue as it will collect details of people who have not paid their bills, allowing MC to timely guide the defaulters,” he added.

First Published: May 29, 2018 15:30 IST