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Gurgaon woman thanks Rapido driver who braved 6-hour traffic jam without complaint; company responds
A Rapido driver who spent more than six hours in Gurgaon traffic while driving a passenger home has earned her gratitude.
A Rapido driver who spent more than six hours in Gurgaon traffic while driving a passenger home has earned her gratitude. Activist Deepika Narayan Bhardwaj took to X last night to share a note of thanks for Suraj Maurya, the Rapido driver who never uttered a word of complaint as he drove her home amid heavy traffic congestion.
Gurgaon saw heavy rainfall on Monday that led to waterlogging and traffic jams across the city. Footage of the Delhi Jaipur Expressway completely choked with bumper-to-bumper traffic has been widely shared online. Some commuters spent more than six hours stuck in the jam.
“Absolute gem” Rapido driver
Deepika Narayan Bhardwaj was one of the hundreds of commuters who spent hours stuck in traffic. She shared a video of the waterlogged roads that her Rapido driver had to navigate.
Bhardwaj said that the driver spent over six hours driving her home and never complained. When they finally reached the destination, he politely said, “Ma’am pay whatever extra you want”.
“Hi Rapido bike app, I want to thank your driver partner Mr. Suraj Maurya from bottom of my heart. He was with me for 6+ hours because of #GurgaonTraffic but didn't complain at all,” Bhardwaj wrote on X. “Dropped me home in these waters. Politely said ma'am pay whatever extra u want.”
She called the driver an “Absolute gem”.
Rapido responds
Rajiv Bhyri, AVP – Cabs at Rapido, told HT.com: "We are truly grateful to our captain, Mr. Suraj Maurya, for his patience and professionalism in ensuring Ms. Deepika Narayan Bhardwaj reached home safely amid the severe traffic situation in Gurugram.
"At Rapido, we consistently sensitize our captains on women’s safety, empathy, and service ethics, and it is heartening to see these values reflected on the ground.
“Along with safety-focused training, we prioritize female passenger safety with a comprehensive suite of features such as a 24/7 SOS button for emergencies, call masking to protect phone numbers, live ride tracking, and route deviation alerts.”
Work from home advisory in Gurgaon
The incident won hearts on social media, where some highlighted it as a rare show of positivity amid negative news.
According to PTI, Gurgaon authorities have directed schools and corporate offices to function online on Tuesday due to the heavy rainfall and forecast of further downpours.
"Today, from 3 pm to 7 pm, heavy rainfall of over 100 mm has been recorded in Gurugram City. Indian Meteorological Department in its forecast has issued Orange Alert: Heavy to very Heavy rainfall on 02-09-2025," an advisory issued by District Disaster Management Authority, Gurugram.
"In view of the above forecast, all Corporate offices and Private institutions in the district are advised to guide their employees to work from home; and all schools in the district are advised to conduct Online classes on 02-09-2025," it added.
