Amazon down? Users report issues with Prime Video, Alexa and others

Apart from the AWS, many users are reporting issues with other online platforms, including Robinhood, Snapchat, Perplexity and Paypal’s Venmo.

Updated on: Oct 20, 2025, 14:14:01 IST

By HT News Desk

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Several online platforms were down for thousands of users in the United States on Monday due to an outage with Amazon Web Services (AWS). Users reported problems with Amazon.com, Prime Video, Alexa and other platforms like Perplexity AI, Canva, Robinhood and Venmo.

Amazon.com, Prime Video and Alexa are facing issues. (REUTERS)

Many users are reporting issues with other online platforms, including Snapchat.

AWS outage

In an update on its status page, AWS said, “We can confirm increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region.”

Perplexity down

Aravind Srinivas, the CEO of Perplexity has said that the root cause of the outage with the AI chatbot was an AWS issue. “Perplexity is down right now. The root cause is an AWS issue. We’re working on resolving it,” he wrote on X.

Canva down

In an update, Canva said, “We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.”

Netizens react

As many of the online platforms faced issues, users flocked to X to highlight the issue. One user posted on X, “wow AWS went down and took half the internet with it.”

“Even amazon dot com is down. I don't recall that happening in past AWS outages. This must be a big one,” another wrote.

A third user posted, “Why is Snapchat and everything else down I can’t lose my snap streaks,” another user wrote.

Another wrote, “Hey guys! So I just went on downdetector (to see if just a few things were down, or if there was some sort of outage) and uhhh… this doesn’t look great!”

ABOUT THE AUTHOR
HT News Desk
Follow the latest breaking news, major developments and agenda-setting stories from India and around the world with the newsdesk at Hindustan Times. Operating round the clock, the desk brings together experienced editors, reporters and correspondents to deliver fast, accurate and contextual reporting across subjects that influence public policy, governance, business, society and international affairs. The HT News Desk covers politics, elections, government policies, the economy, business and markets, science and technology, the environment, law and order, infrastructure, education, climate issues and geopolitics, while closely tracking developments across states, institutions and global capitals. The team also leads coverage of major breaking news events, policy announcements, court proceedings, natural disasters, public emergencies and significant international developments. Reports published by the newsdesk are based on information gathered from reporters on the ground, official statements, government agencies, court records, regulatory filings, recognised institutions and other authoritative sources. Stories undergo editorial scrutiny and verification processes to ensure accuracy, fairness and relevance, and are updated as events evolve and additional information becomes available. Whether covering a key political decision in New Delhi, an economic policy shift affecting millions, a landmark court ruling or a major global event, the HT News Desk aims to provide readers with reliable, fact-based journalism that delivers not only the latest developments but also the context and analysis needed to understand their wider implications.Read More

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