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Pinterest down: What is 'user experience data retrieval failure' error? Details

Pinterest faced an outage Tuesday afternoon, with thousands U.S. users reporting a “user experience data retrieval failure” on Down Detector.

Updated on: Feb 18, 2026 1:31 AM IST
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Pinterest is down for thousands of users in the United States on Tuesday afternoon. As of this writing, more than 4000 Pinterest users are reporting receiving an error message saying “user experience data retrieval failure” per Down Detector, a platform that tracks such outages based on users' data.

Representational. (REUTERS)
Representational. (REUTERS)

When Pinterest shows a “user experience data retrieval failure” error, it generally means the app or site failed to fetch your account or feed data from Pinterest’s servers. A backend outage or connection glitch is usually behind the outage.

At least 4,000 users reported issues with Pinterest in the United States on Tuesday. (Down Detector)
At least 4,000 users reported issues with Pinterest in the United States on Tuesday. (Down Detector)

Down Detector showed that 58% of the reports noted that the app was not working for them. 19% faced issues with their feed and timeline, while 13% said they faced trouble logging in.

Frustrated Users Vent On Social Media

Hundreds of frustrated Pinterest users vented their frustration on social media with posts as the outage continued.

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“Is anyone else's Pinterest down? I cannot access any of my boards,” one user wrote, sharing a screenshot of the error.

“is pinterest down why the hell does it say my account was deleted,” complained another.

“Everyone immediately migrating to Twitter to ask if their Pinterest is also down, man I love humanity,” joked one.

"Searching "Pinterest" on twitter after it got down, and is everyone collectively losing their minds," said another.

The outage was also reported in other countries, such as India, Brazil and the UK.

  • Shamik Banerjee
    ABOUT THE AUTHOR
    Shamik Banerjee

    Shamik is a journalist covering the United States for Hindustan Times. He has more than four years of experience reporting on US politics, sports, and major breaking stories across fast-moving cycles. He previously worked at Times Now and Sportskeeda, building strong newsroom instincts and digital storytelling skills. At HT.com, he focuses on day-to-day coverage of US political developments while also handling high-impact stories that demand speed, accuracy, clarity, and context under pressure. Shamik has extensive experience covering NFL game days over the past two years, coordinating live updates, analysis, and explainers. He is particularly drawn to large news moments such as US elections and the Super Bowl, where he thrives at the news desk working alongside the team. He holds degrees in Media Studies from Jamia Millia Islamia and English Literature from Jadavpur University. Before entering journalism, he briefly worked in digital marketing and political consultancy roles. Currently a Senior Content Producer at HT Digital, he is driven by curiosity, discipline, and a constant desire to explore new and obscure topics. Outside work, he enjoys reading, films, sports, and learning continuously.Read More

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