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What caused Verizon outage? Expert finds timing ‘suspicious’ amid US-Iran tensions

An official probe into the massive Verizon outage has begun even as an expert has flagged the ‘suspicious’ timing, given tensions with China and Iran. 

Published on: Jan 18, 2026, 09:42:53 IST
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Verizon's massive network outage on Wednesday left many of its users disgruntled, even as the company rushed to make amends. Verizon's services were down for hours before being restored, and now an official probe has begun to determine what led to this outage.

Verizon Communications Inc. suffered a widespread service outage on Wednesday, with tens of thousands of users reporting lack of cell service for several hours. (Bloomberg)
Verizon Communications Inc. suffered a widespread service outage on Wednesday, with tens of thousands of users reporting lack of cell service for several hours. (Bloomberg)

However, many on social media speculated that the outage, which led to phones going into SOS mode, was caused by a cyberattack. New York State Assembly member Anil Beephan even called on the Federal Communications Commission (FCC) to open a probe into the outage.

While no signs of hacking or cybercriminals have been found so far, here's what officials have said about the likely cause of the outage.

What caused the Verizon outage?

As per officials, a network server in New Jersey went down, likely triggering the day-long outage, as per an initial investigation. Law enforcement agencies on the east coast are reportedly searching for signs of sabotage.

Also Read | Verizon credit for Jan 14 outage: Who's eligible and for how much? When will you get the money and how to apply?

Verizon itself has not commented on what caused the massive outage. The company instead offered a $20 credit to their account, to make up for the troubles.

Expert finds outage timing ‘suspicious’

While nothing points to foul play yet, James Knight of DigitalWarfare.com said cyberwarfare experts are suspicious of this outage being able to spread across the US within minutes.

“True single-point failures shouldn't cascade this way in a properly engineered system, and the silence on exact causes only heightens doubts,” he explained to Daily Mail. As per Knight, Verizon has ‘built in redundancies’ like spread out data centers, constant system tests, and numerous routing paths for signals, all of which should have worked towards preventing the kind of widespread service blackout that just occurred.

“That said, there are no credible signs or evidence this was cyberwarfare, a cyberattack, or foreign interference,” he further noted. Knight, however, went on to build on the ‘suspicious’ timing, given geopolitical tensions betweenthe US and adversaries like China and Iran. At the time of the Verizon outage, there was a lot of speculation of whether the US would strike Iran amid ongoing protests against their Supreme Leader Khamenei. President Donald Trump, however, did not launch any attack, saying that he had it on ‘good authority’ that killing of protesters had stopped there.

Knight meanwhile added, “Everyone I've spoken to is either tight-lipped or suspicious.” However, the expert noted that in such cases groups usually claim responsibility to gain visibility for a major hack, but nobody has come forward yet in this case.

  • Shuvrajit Das Biswas
    ABOUT THE AUTHOR
    Shuvrajit Das Biswas

    Shuvrajit has over seven years of experience covering US, India, and world news. An English Literature postgraduate from Jadavpur University, Shuvrajit started off covering entertainment, gaming and all things pop culture. There were brief periods away from the media industry, with short stints in content marketing, ed-tech and academic editing. However, the newsroom beckoned and over the last few jobs, Shuvrajit has exceedingly focused on team functioning as well, including tracking news and assigning tasks, working on everyday breaking news, framing detailed coverage plans, and creating immersive and data-driven stories. In his time as a digital journalist, he has covered a Lok Sabha election, multiple state elections, Union Budgets and award ceremonies. He has also helped in planning content for company event panels in the past. For work, Shuvrajit enjoys dabbling with data visualization, editing tools, and AI chatbots and attempts to incorporate AI workflows in everyday tasks. He is deeply interested in geopolitics, sports, films and music. Prompting is a new fascination for Shuvrajit now. Apart from that, he can be found doom-scrolling, sharing memes, or cheering on his favorite football team.Read More

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