Man orders phone on Flipkart, gets soap instead, files cheating complaint
Flipkart yet to give an official statement. Customer Vaibhav Vasant Kamble has filed a cheating complaint against Flipkart and logistics company EKart.mumbai Updated: May 12, 2017 09:30 IST
Vaibhav Vasant Kamble placed an order for two new phones with online shopping portal Flipkart. The package was delivered on time, but Kamble was in for a nasty surprise – the box didn’t contain a phone but had a bar of soap and a packet of washing powder instead.
Police in Mumbai’s Bandra-Kurla Complex (BKC) have now registered a case of cheating against Flipkart for delivering soap instead of the Samsung phone.
According to police, Kamble, who hails from Diva, placed an order for two phones from his office in BKC on May 3. The phones were to be delivered on May 6 and 8, respectively.
“However, a delivery boy from Ekart, a logistics company, came to his office with both the mobile phones on May 6. Kamble told him that he wanted only one phone for now and if he liked the phone, he would take the other on a later date,” said a police officer .
After paying Rs 14,900, Kamble took the package inside his office. “Kamble didn’t open the box initially, Later, when he opened it, he found a bar of soap and a packet of washing powder. It was too late for him to catch the delivery boy,” said the officer.
Police said Kamble telephoned Flipkart and even wrote mails to their representatives.
“Initially, the company said they would help him and asked him to call later. But later, they ignored his calls,” the police officer said, adding that Kamble then registered a complaint against both Flipkart and EKart.
Police sub-inspector Padasalkar Somnath, posted at the BKC police station, said, “We have registered a case against Flipkart and EKart and we shall be calling every official concerned to the police station.”
Flipkart was yet to officially react to the issue.
In January, two people working for companies that delivered products sold on Amazon.com were arrested for allegedly stealing gold coins worth at least Rs 13 lakh ordered by customers.
The two were identified as 27-year-old Rahul Pisal from Sakinaka, and 28-year-old Vaibhav Sawant, a Jogeshwari resident.