After Airtel, MTNL gets slammed for violating customer privacy
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After Airtel, MTNL gets slammed for violating customer privacy

After a Bengaluru-based programmer exposed the extra lines of code Airtel was inserting into users' browsing sessions, the company defends its actions claiming the code is to improve customer experience.

business Updated: Jun 11, 2015 08:36 IST
HT Correspondent
HT Correspondent
Hindustan Times

A day after Airtel came under fire for inserting a code in its network to allegedly snoop on customers, MTNL came under fire on social media sites for flouting customer privacy.

Telecom operators denied any malpractice. “This is a standard solution deployed by telcos globally to help customers track their data usage in megabytes,” the Airtel spokesperson said. “It is meant to improve customer experience.” An MTNL official said the company “did not use data to exploit customers”.

Israel-based Flash Networks was running a pilot project to track data usage of Airtel subscribers by inserting a Java script in the Ericsson-managed network.

When contacted by HT, the Ericsson spokesperson said: “Airtel’s technology vendors like ourselves are only providing the technology solutions that enable this platform (to track data usage), and are not directly providing any services to the end customer. Flash Networks is providing the customer engagement tool bar (the code) part of this.”

Flash Networks’ website lists Airtel, Vodafone, Idea Cellular, MTS and Orange as customers.

First Published: Jun 11, 2015 00:02 IST