HDFC Bank to stop SMS alerts for these UPI payments. Check details here - Hindustan Times
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HDFC Bank to stop SMS alerts for these UPI payments. Check details here

May 29, 2024 10:27 AM IST

HDFC Bank advised customers to ensure their primary email addresses are up to date to receive all transaction notifications.

HDFC Bank said that it will be stopping SMS alerts for UPI transactions below 100. This change will be effective from June 25, the bank said. Following this, HDFC customers will only receive text notifications for transactions above 100 or if they receive more than 500 via UPI, the bank said.

The headquarters of India's HDFC bank is pictured in Mumbai.
The headquarters of India's HDFC bank is pictured in Mumbai.

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This comes as the average value of UPI transactions has been decreasing showing an increase in smaller and more frequent payments. In 2023, UPI transactions surpassed the 100 billion mark, reaching around 118 billion by year-end, as per the National Payments Corporation of India (NPCI).

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Will email alerts continue for these transactions?

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Yes, Email alerts for all transactions will continue to be sent.

Why is HDFC Bank bringing this change?

The bank has brought the change after customer feedback indicated that low-value transaction alerts were unnecessary. Since UPI payment apps also send notifications, notifications from the bank result in clutter as per customer feedback.

What HDFC Bank advised its customers?

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HDFC Bank advised customers to ensure their primary email addresses are up to date to receive all transaction notifications.

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