Centre handling power complaints ill-equipped to work effectively
The UT electricity department’s citizen facilitation centre in Sector 9, which caters to the power-related problems of consumers from across the city and villages, is ill-equipped to do its job to the satisfaction of complainants.Updated: Jun 10, 2015 09:48 IST
The UT electricity department’s citizen facilitation centre in Sector 9, which caters to the power-related problems of consumers from across the city and villages, is ill-equipped to do its job to the satisfaction of complainants.
The centre has five telephone lines. The operators are supposed to note down the complaint after the call and forward it to the area staff of the sub division concerned.
For the purpose, there is just one computer at the centre. With more than 200 calls a day, a single computer is not enough to forward the complaints.
At any given time, three to four operators are present at the centre.
In absence of a computer for every operator, they note down the complaints in a register and then key in one by one. The damaged computers are dumped in a corner at the centre.
The operators, who work on contractual basis, also rue that they get meager salaries. When they joined in 2006, they got `6,500 per month, which has gone up to `9,000 now.
The operators say they themselves have to clean the centre as no help is provided.
The centre has 10 operators, who work on shift basis. The UT chief engineer S K Chadha could not be contacted despite repeated attempts.
The centre receives around 250 calls daily during peak summers. The number of calls go up considerably after March till September.
In winters, the complaints come down to around 50.
The staff at the centre say they have been getting more than 200 calls daily for the past one month. The calls almost double when there is a storm.
The complaints usually are of power failure, kundi connections in the neighbourhood and non-functional streetlights. They also get calls for the maintenance of tubewells and power-related problems in the government houses.
The maximum complaints come from southern sec-tors, including Sectors 38, 39, 40 to 56 and villages such as Badheri, Dadumajra and Palsora.
First Published: Jun 10, 2015 09:45 IST