PU launches online grievance-redressal system to redress exam-related queries
Panjab University (PU) on Tuesday launched the online examination grievance-monitoring system to redress the examination-related queries in a time-bound manner. The facility would be available to all the students studying in the PU and its affiliated colleges.chandigarh Updated: Jan 14, 2014 21:21 IST
Panjab University (PU) on Tuesday launched the online examination grievance-monitoring system to redress the examination-related queries in a time-bound manner. The facility would be available to all the students studying in the PU and its affiliated colleges.
On this occasion, PU V-C Arun Kumar Grover said this would help in redressing the examination-related grievances of the students timely. As many as 11 PU officials have been assigned the duty to handle the students' grievances related to the examination system.
Now the students would have to just post their grievances through an email in a prescribed format following which it would be punched in the application software and linked with the branch concerned. After the department concerned would solve the grievance, a reply would be sent to the applicant through an email with prescribed details.
The concerned branch would check grievances on day-to-day basis and dispose them of within three to five working days. This facility would immensely benefit the college students in Punjab and Chandigarh as they could only report about their examination-related grievances, said an official.
Giving details of the mechanism, PU controller of examination (COE) Parvinder Singh said candidates could email their grievances on firstname.lastname@example.org <mailto:email@example.com> and their grievances would be resolved in a time-bound manner.
Everyday, the PU receives numerous complaints regarding the roll numbers, degree certificates, result-related inquiry, re-evaluation, fee-related inquiry, correction in form, wrong subject, problem in examination form and submission of documents, etc. This facility would also help in speeding up the grievance-redressal process. The controller of examination can check the status of the grievances on a daily, weekly or monthly-basis through the web-based modules.
First Published: Jan 14, 2014 21:19 IST