New MCG road cell to review big works, speed up grievance redress in Gurugram

Officials, engineers and a consultant will jointly monitor timelines, quality and spending, centralise complaint tracking from multiple portals, and share periodic updates.

Published on: Feb 18, 2026, 06:55:16 IST

By Leena Dhankhar

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The Municipal Corporation of Gurugram (MCG) on Tuesday constituted a road development cell (RDC) to monitor road projects and ensure time-bound redressal of road-related grievances across the city.

The unit will align departments and utilities, remove overlap in accountability, and push coordinated repairs, construction and traffic measures through regular meetings. (HT Archive)

As per an order issued by the civic body, the RDC will track progress, quality benchmarks, financial status, and citizen grievances. “The road development cell will function under the chairmanship of the municipal commissioner, with additional commissioner Ankita Choudhary appointed as vice-chairperson and chief engineer Vijay Dhaka as the member secretary. The cell will also comprise all executive engineers and assistant engineers of MCG, along with Dr Anita Phalswal, consultant to the corporation, ensuring close administrative and technical coordination,” MCG commissioner Pradeep Dahiya said.

On the core responsibilities of the cell, Dahiya said, “This includes periodic review of model road projects and all road works with a project cost of ₹25 lakh and above. The cell will assess adherence to timelines, quality standards and financial progress to ensure that projects are completed within stipulated deadlines and as per approved specifications.”

The RDC will also act as a central platform for road-related grievance redressal, monitoring complaints received through multiple channels such as the CHS/GMDA portal, MCG mobile application, and the “Mhari Sadak” platform. Officials said the objective is to provide coordinated and quicker resolution of complaints, reducing the need for repeated follow-ups by residents.

To avoid delays caused by overlapping accountabilities, the cell will facilitate coordination with agencies including the Gurugram Metropolitan Development Authority (GMDA), Haryana Shehri Vikas Pradhikaran (HSVP), PWD (B&R), Traffic Police and other utility departments. This is expected to streamline execution of road construction, repair works and traffic management-related interventions.

Further, the RDC will prepare periodic status reports on road projects and grievance disposal and submit consolidated reviews to the competent authority. It will also be responsible for implementing directions issued by the Commission for Air Quality Management (CAQM) and monitoring road-related environmental targets.

As per the operational framework, the RDC will convene fortnightly meetings or as directed by the chairperson, and field officers will be required to provide timely data, reports and updates. Civic officials said the move is expected to bring visible improvement in road conditions and public satisfaction.

ABOUT THE AUTHOR
Leena Dhankhar
Leena Dhankhar is Senior Editor and Bureau Chief, Gurugram, at Hindustan Times, where she has spent over 17 years chronicling the transformation of one of India's fastest-growing urban regions. From starting her career as a crime reporter to leading the Gurugram bureau, her journalism has been defined by investigative reporting, in-depth storytelling and an unwavering focus on public interest. Over nearly two decades, she has reported extensively across crime, politics, civic governance, elections, real estate, environment, courts, sports, education and entertainment, covering Gurugram, Faridabad, Nuh and Palwal. Her reporting has exposed several major scams and systemic failures, including insurance frauds, waste management irregularities, illegal arms manufacturing units in Nuh, illegal mining in the Aravallis, organised crime networks and governance lapses affecting millions of residents. Known for her investigative work and exclusive stories, Leena has reported on high-impact national issues, including the Nicaragua charter flight carrying Indian migrants that was turned back amid allegations of human trafficking, exposing the growing network of illegal immigration rackets. Her work has also focused on gang wars, prison administration, juvenile crime, women and child protection systems, the functioning of the Juvenile Justice Board and Child Welfare Committee, and environmental challenges such as pollution, waterlogging and deteriorating civic infrastructure. Beyond hard news, Leena has extensively documented Haryana's rich heritage, forests and wildlife, bringing attention to the state's historical landmarks, biodiversity, conservation efforts and ecological challenges through immersive reportage and feature writing. Her journalism has consistently gone beyond breaking news. She has documented Gurugram's rapid urbanisation through long-form narratives and enterprise reporting on issues ranging from pothole-ridden roads, flooding and waste management to the changing social fabric of India's Millennium City. She also writes widely read feature columns, including The Outsider, Changemaker, and Concern for Gurugram, profiling people, places and ideas shaping the city's identity. Leena is the author of Gurugram School Murder, published by Juggernaut Books, a deeply reported account of one of India's most high-profile school murder investigations. She is currently working on her second book, an investigative work exploring some of India's most significant scams and fraud investigations. Beyond print journalism, she has expanded her storytelling through public speaking and digital media. She is a TEDx speaker and has produced podcasts exploring Gurugram's transformation, civic challenges and untold stories. Her work reflects a commitment to narrative journalism that combines rigorous reporting with compelling storytelling. A law graduate with an MBA in Human Resources, Leena brings a multidisciplinary perspective to her reporting, particularly on governance, public policy and legal affairs. She has travelled extensively across India to pursue investigative assignments, often reporting from remote locations and conflict-prone areas in search of stories that matter.Read More

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