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Mumbai Metro Line 3 gets WhatsApp-based ticketing service, here's how it works

The Mumbai Metro Line 3, also known as Aqua Line, runs between Cuffe Parade in south Mumbai and Aarey JVLR in the north-western part of the metropolis.

Published on: Oct 13, 2025 08:22 PM IST
By HT News Desk
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The Mumbai Metro Rail Corporation (MMRC) has launched WhatsApp-based ticketing for commuters of Metro Line 3.

A view of the Mumbai Metro Line-3 (Aqua Line). (ANI)
A view of the Mumbai Metro Line-3 (Aqua Line). (ANI)

The route, also known as Aqua Line, runs between Cuffe Parade in south Mumbai and Aarey JVLR in the north-western part of the metropolis.

According to a MMRC statement released on Monday:

  • Passengers travelling on Mumbai Metro Line 3 will have to simply send "Hi" to 91-98730-16836.
  • They can scan the QR code displayed at stations to generate QR-based WhatsApp tickets instantly through a simple conversational interface.
  • "The service allows commuters to generate up to six QR tickets in one transaction, supports multiple payment options, and eliminates paper tickets, thereby promoting sustainable mobility," the statement explained.
  • “The UPI-based payments will have no additional fee, while minimal charges will be applicable for card transactions,” it added.

MMRC managing director Ashwini Bhide told news agency PTI that the initiative was a part of Mumbai Metro’s “commitment to offering seamless, efficient, and sustainable travel experiences to Mumbai's citizens”.

Not a first for Mumbai or India

The service is also being used by commuters on the entire Delhi Metro network.

The WhatsApp ticketing service on Mumbai Line 3 is provided by PeLocal Fintech Private Limited, and it does not require a separate application.

Mumbai One mobile application

Prime Minister Narendra Modi launched the Mumbai One mobile application last week. This application allows for integrated ticketing for the metro, public transport buses, and suburban railways in Mumbai's metropolitan region.

However, the new WhatsApp ticketing service will not require users to install the Mumbai One application; it can be accessed through a normal WhatsApp IVR.

PM Modi had also launched the final phase of the 33.5-kilometre Metro Line 3.

 
ABOUT THE AUTHOR
HT News Desk

Follow the latest breaking news, major developments and agenda-setting stories from India and around the world with the newsdesk at Hindustan Times. Operating round the clock, the desk brings together experienced editors, reporters and correspondents to deliver fast, accurate and contextual reporting across subjects that influence public policy, governance, business, society and international affairs. The HT News Desk covers politics, elections, government policies, the economy, business and markets, science and technology, the environment, law and order, infrastructure, education, climate issues and geopolitics, while closely tracking developments across states, institutions and global capitals. The team also leads coverage of major breaking news events, policy announcements, court proceedings, natural disasters, public emergencies and significant international developments. Reports published by the newsdesk are based on information gathered from reporters on the ground, official statements, government agencies, court records, regulatory filings, recognised institutions and other authoritative sources. Stories undergo editorial scrutiny and verification processes to ensure accuracy, fairness and relevance, and are updated as events evolve and additional information becomes available. Whether covering a key political decision in New Delhi, an economic policy shift affecting millions, a landmark court ruling or a major global event, the HT News Desk aims to provide readers with reliable, fact-based journalism that delivers not only the latest developments but also the context and analysis needed to understand their wider implications.

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