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Delhi Development Authority trains civic officials to deal with encroachment complaints

The DDA-311 app was launched as a part of an action plan prepared by the special task force (STF) to deal with illegal construction and encroachments in Delhi. The plan was submitted to the Supreme Court on May 15.

delhi Updated: Aug 21, 2018 04:25 IST
Vibha Sharma
Vibha Sharma
Hindustan Times, New Delhi
Delhi Development Authority,civic officials,encroachment
Until last week, there were around 1,300 complaints received on the DDA-311 app but authorities failed to address any of them owing to lack of expertise and adequate training, a municipal official said. (Picture for representation)

The Delhi Development Authority (DDA) on Monday organised a workshop to train municipal officials, who had failed to address the complaints received against unauthorised construction through DDA-311, a phone application launched on July 10.

The app was launched as a part of an action plan prepared by the special task force (STF) to deal with illegal construction and encroachments in Delhi. The plan was submitted to the Supreme Court on May 15.

Until last week, there were around 1,300 complaints received on this app but the authorities failed to address any of them owing to lack of expertise and adequate training, a municipal official said.

“Also, due to glitches in the app, it was getting difficult to transfer complaints to the civic agencies concerned,” a seniorofficial of the south corporation said.

“Now that the glitches have been removed, 600 complaints have been forwarded to us,” the official added.

On Monday, the DDA officials organised the workshop for north and south Delhi municipal corporation officials.

On Tuesday, a similar workshop will be organised for East Delhi Municipal Corporation officials.

“According to the action plan of the Delhi Development Authority, we need to submit an initial report on illegal construction within a week,” a SDMC official said.

The DDA’s action plan also required the formation of a three-member committee to investigate each complaint.

The three-member panel will submit its report with recommendations, including disciplinary action against the official responsible for violation, and also suggest corrective measures, a member of the STF had said.

The three-member panel will comprise a DDA representative, a local body official and an independent member to be appointed by the chairman of the STF, who is the vice-chairman of the DDA.

“The STF will then issue directions to statutory authorities for corrective measures, including fixing responsibility of officials and punitive action thereof,” a DDA official said.

First Published: Aug 21, 2018 04:24 IST