Delhi govt fixes Rs 50 as facilitation fee for doorstep delivery of services | delhi news | Hindustan Times
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Delhi govt fixes Rs 50 as facilitation fee for doorstep delivery of services

Under the scheme, around 100 public services including transfer of ownership of vehicles, registration of marriage and caste certificates, will be provided at the doorstep of Delhi residents.

delhi Updated: Jul 16, 2018 13:59 IST
HT Correspondent
HT Correspondent
Hindustan Times, New Delhi
Delhi,doorstep delivery of govt services in Delhi,AAP govt
Delhi’s L-G Anil Baijal(left) had returned the file on doorstep delivery of services in December 2017 but approved the scheme in January 2018. (Raj K Raj/HT File Photo )

Delhi residents will soon be able to avail the benefits of around 100 public services right at their doorsteps from August by paying a Rs 50 “felicitation fee”, a government official has said.

The Delhi government said it has finalised the fee for doorstep delivery of 100 public services — transfer of ownership of vehicles, registration of marriage, certificates of caste, domicile, income, new water or sewer connections and driving licences among others.

Earlier this month, the Aam Aadmi Party (AAP) government had finalised an intermediary agency to execute the project in the city.

“A proposal of the administrative reforms department to charge a facilitation fee of Rs 50 from the beneficiary for ‘each successful transaction’ by the intermediary agency was approved in a recently conducted Cabinet meeting,” a government official said.

Under the scheme, around 100 public services of various departments will be provided at the doorstep of Delhi residents, which will save residents time and efforts.

“Beneficiaries will have to pay Rs 50 as ‘facilitation’ charges other than the prescribed fee of the service they are availing. This scheme will bring transparency in the system as there were instances when people had to pay bribes to get their work done,” a government official said.

According to the plan, ‘mobile sahayaks’ (facilitators) would be hired through the agency that would set up call centres.

Under the scheme, the beneficiary can make a phone call to a particular number (which is yet to be announced) and fix an appointment according to their convenience.

The ‘mobile sahyaks’ would then pickup documents, take photos, and biometric details and process applications, apart from delivering certificates at the doorstep of residents.

The Cabinet had on November 16, 2017, given its nod to the plan for doorstep delivery of services, but in December 2017, Delhi’s lieutenant-governor Anil Baijal had returned the file and advised the government to focus on “digital delivery” of services. The L-G’s decision then snowballed into a larger controversy with deputy chief minister Manish Sisodia alleging that the L-G was trying to “protect a corrupt system”.

Baijal, later, had approved the scheme in January after the government assured him that the government would simultaneously strengthen the online mechanism as well.