How CISF helped a Mexican woman who lost her documents reach Paris safely
From reuniting children and parents who get separated, to helping passengers in finding their lost bags, CISF has been helping air travellers at Delhi airport, busiest in the country, prevent their journey from turning into a nightmare.delhi Updated: Oct 22, 2017 09:12 IST
On October 1, Central Industrial Security Force (CISF) staff spotted a Mexican woman crying in the check-in area of Terminal 3 of Delhi airport. When asked why she was crying, she said she had come to the airport using an app-based taxi service and had left her wallet, which had her travel documents, in the cab.
She noticed the missing wallet after entering the terminal and was unable to contact the driver.
“It happened at 8:45pm on October 1. We took down the details of driver and asked him to come back to airport. Within an hour, he came back and handed her wallet back with the documents intact. The lady was able to catch her flight to Paris and appreciated the prompt response,” said a CISF official, who asked not to be named.
From reuniting children and parents who get separated, to helping passengers in finding their lost bags, CISF has been helping air travellers at Delhi airport, busiest in the country, prevent their journey from turning into a nightmare.
“On October 6, we received a request from Kolkata airport that a passenger had mistakenly taken someone else’s baggage and was heading for Delhi. As soon as he landed, we intercepted the passenger and recovered the bag. There are many such cases every day and we ensure that bags are restored to the original owners,” said the officer.
In 2016, CISF recovered lost items worth ₹5.57 crore at Delhi airport, of which items worth ₹1.78 crore were handed back to the passengers immediately, while rest were kept at the airport. This year, till July, items worth ₹2.5 crore have already been recovered at Delhi airport.
Air travellers tend to forget a large variety of items, from costly phones, foreign currency to cameras, wrist watches and bags.
To minimise the harassment and trouble faced by these passengers, CISF has taken an initiative where the staff are given monthly targets to return lost items to their owner before they board their flights.
Before the new initiative, the found items were handed over to the airport operator and passengers were asked to claim it from there, which was a time-consuming process.
“The new system of tracking down the owner is a passenger-friendly initiative and has received positive feedback. We have formed teams especially to monitor unidentified item at the airport and trace the owner. The team works in coordination with the control room, where another team scans CCTV footage to trace the owner,” the official added.
**usually electronic items such as mobile, laptops and tablets are recovered at the airport.
**passengers also tend to forget wrist watches and cameras.
** In winters, CISF are also recovering jackets left behind by passengers.
** Bag containing cash and jewellery has also been recovered.
Item Quantity Value (In INR)
Cell phone 1,876 ₹1.03 crore
Laptop 1,169 ₹2.7 crore
Camera/wrist watch 335 ₹7.2 lakh
Wallet/currency/jewellery 809 ₹1.4 crore
Passport/pan card 193 ₹11,100
Jacket/bag etc 938 ₹9.4 lakh
Total items 5,320 ₹5.3 crore
2017 (till July)
Item Quantity Value (In INR)
Cell phone 634 ₹73 lakh
Laptop 481 ₹1.1 crore
Camera/wrist watch 167 ₹11.5 lakh
Wallet/currency/jewellery 349 ₹31.3 lakh
Passport/pan card 47 ₹11,188
Jacket/bag etc 595 ₹16.2 lakh
Total items 2,273 ₹2.5 crore