Soon, file RTI applications over the phone

The government has initiated steps to set up a call centre and web portal to enable citizens to register their requests online, or over the phone.

From early next year, you will be able to file right to information (RTI) requests over the phone for a premium.

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The government has initiated steps to set up a call centre and web portal to enable citizens to register their requests online, or over the phone.

On Monday, the department of personnel and training called for requests from IT firms and call centres to set up the necessary infrastructure for the project.

The government also hopes that automating the system will reduce the burden on officials for processing applications, and enable senior officers to keep track of RTI requests.

According to the plan, the call centre will have to operate two lines. The first will be used to respond to general queries, and the second would be meant for filing applications. The mandatory fee of R10 would have to be paid through credit card or bank transfer via the State Bank of India’s gateway, which would also charge a transaction fee.

As per the proposal, an agency will be selected to set up, operate and maintain the RTI call centre for facilitating voice calls, SMSes and IVRS-managed calls. It would also develop, implement and maintain the RTI portal.