BT to unify MS's call centres
BT will unify and manage Microsoft's contact centres into a single network based contact centre environment.
By Press Trust of India | None, New Delhi
UPDATED ON JAN 27, 2006 07:04 PM IST
British Telecommunications plc (BT) has signed a contract to manage Microsoft's global OneCall call centre routing initiative. This will unify and manage Microsoft's contact centres into a single network based contact centre environment.
"We selected BT to head up this programme based on their leadership and experience in contact centre technology and capabilities to manage a project of this scope globally," Microsoft's OneCall team Director Michael Culleton said.
The contract calls for an 18 month deployment schedule across 77 Microsoft call centres.
The OneCall solution will enable Microsoft's call centres throughout the world to be centrally managed for call routing, leading to improved customer service levels and better use of call centre agents, the company said in a statement.
Antigua revokes citizenship of Mehul Choksi
By Neeraj Chauhan, New Delhi
PUBLISHED ON MAR 01, 2021 12:57 AM IST
The development was confirmed to HT by at least two officers in the Central Bureau of Investigation (CBI) and Enforcement Directorate (ED), who added that the fugitive businessman is currently fighting revocation of his citizenship in an Antiguan civil court.
New rules make way for self-regulation: I&B ministry secretary
By Deeksha Bhardwaj, New Delhi
PUBLISHED ON MAR 01, 2021 12:31 AM IST
“There will be no authoritarian process,” information and broadcasting ministry secretary Amit Khare told Hindustan Times. “The regulation system is accountable to the courts. Any misuse of power can be checked.”
Chhattisgarh man trampled to death while trying to take selfie with an elephant
PUBLISHED ON MAR 01, 2021 12:20 AM IST
- The kin of the deceased have been given an instant relief amount of ₹25,000 and the body has been sent for post-mortem.
Tamil Nadu extends Covid-19 lockdown till March 31
By hindustantimes.com | Written by Srivatsan K C, New Delhi
PUBLISHED ON FEB 28, 2021 11:36 PM IST
The state government, in its new order on Sunday, said that the lockdown is being extended to contain the spread of the novel coronavirus effectively and also asked all district administrations to enforce strict Covid-19 appropriate behaviour.
Feb spike of Covid-19 in several states: What we know about mutants, variants
By hindustantimes.com | Edited by Poulomi Ghosh
UPDATED ON FEB 28, 2021 11:04 PM IST
Mutations eventually accumulate to generate variants that differ from the original virus more and more.
Stress key reason for teachers to quit job before, during pandemic: Study
ANI, Washington
PUBLISHED ON FEB 28, 2021 10:08 PM IST
Most former teachers went on to take jobs with less or equal pay, with 3 in 10 taking jobs with no health insurance or retirement benefits.
How to register on Co-Win: Ministry releases step-by-step guideline
By hindustantimes.com | Edited by Poulomi Ghosh
UPDATED ON FEB 28, 2021 11:17 PM IST
Booking once made on Co-Win app can be rescheduled to even a vaccination centre of another city, in case people have to travel between the two doses of vaccination
'Congress must unite to defeat ‘divisive’ forces': Farooq Abdullah
By Ravi Krishnan Khajuria, Jammu
UPDATED ON FEB 28, 2021 09:59 PM IST
- “I want the Congress party to be strong. I want the Congress to unite and fight the divisive forces," he said.
Health Minister lauds contributions of medical professionals in pandemic
PTI
PUBLISHED ON FEB 28, 2021 09:58 PM IST
He made these remarks at the Global Indian Physicians Congress, organised by the Global Association for Physicians of Indian Origin (GAPIO), through video conference, the ministry said in a statement.
Over 60% voter turnout recorded in Gujarat local body polls
PTI, Ahmedabad
PUBLISHED ON FEB 28, 2021 09:24 PM IST
As per the provisional figures, voter turnout of 54.95 per cent across 81 municipalities, 62.41 per cent in 31 district panchayats, and 63.42 per cent in 231 taluka panchayat, was recorded, the State Election Commission (SEC) said.
Delhi sees 2nd highest mean maximum temperature for Feb since 1901
PTI, New Delhi
PUBLISHED ON FEB 28, 2021 09:09 PM IST
The highest mean maximum temperature recorded for February in Delhi was 29.7 degrees Celsius in 2006, the IMD officials said.
Appreciating BJP's work ethics, Rashid Alvi says Congress must work 24/7
ANI, New Delhi
PUBLISHED ON FEB 28, 2021 08:59 PM IST
Alvi also commented on Prime Minister Narendra Modi's regret that he could not learn Tamil Nadu, during his monthly radio programme Maan Ki Baat.
News updates from HT: Dry run at 4 govt-run hospitals in Pune tomorrow
PUBLISHED ON FEB 28, 2021 08:56 PM IST
Here are today’s top news, analysis and opinion. Know all about the latest news and other news updates from Hindustan Times.
Congress faces uphill battle in poll-bound states
PTI
PUBLISHED ON FEB 28, 2021 08:40 PM IST
Barring Kerala, where the party feels it is poised to defeat the ruling Left Democratic Front (LDF), the Congress is beset with ally troubles in all other poll-bound states-- Assam, West Bengal and Tamil Nadu -- and the Union Territory of Puducherry.
8,293 new cases in Maharashtra as Covid-19 spike continues amid lockdown, curbs
By hindustantimes.com | Edited by Poulomi Ghosh
UPDATED ON FEB 28, 2021 09:18 PM IST
There are 12 active containment zones in Mumbai and 133 buildings have been sealed, according to data released by the Bhrihanmumbai Municipal Corporation.
