Checklist for checkout
Among all the personal items left behind by guests in hotels, cellphone chargers top the list.india Updated: Sep 05, 2010 01:58 IST
Hotel guests often tend to leave many personal items behind when they check out of a hotel. However nothing compares to the amount of mobile-device chargers left behind at most hotels.
“Black spaghetti,” is the term housekeepers (for Hospitality Management Incorporation, which owns and operates five hotels in Sacramento, California) use to describe the tangled strands of wires, left lying in their collections.
Closer home, the situation remains the same. Executive housekeeper Madhu Gupta, The Grand hotel says, “Most of the time, we find mobile chargers left plugged on the wall socket. Also, guests forget to pack their rubber slippers and undergarments.” The lost-and-found boxes are full of mobile chargers, says Manish Chandra, rooms division manager. “We get around 40-45 chargers left behind in a year. In a year, we get around 30 watches left behind by the guests,” says Tarandeep, head of marketing and communication, Jaypee Vasant Continental.
What to do with left-behind things
Arpana Pradhan, assistant manager, public relations, Shangri-La hotel says, “We have a lost -and-found helpdesk, where we take care of such left-behind things and maintain the record. We try to contact the guests through email and phone. and courier the stuff as soon as we get response from them. If we don’t get any response till 18 months, then we give such things to children's society and old age home, depending on the product.”
The Sands in San Luis Obispo in California goes a step further. It has a basket with 12 phone chargers in the breakfast room with a sign that says, “Take one if you need one.”
(With inputs from The Wall Street Journal)
Top 3 things left behind
Things to keep in mind before checking out
While travelling, carry a checklist of the items you’re carrying, along with their quantities. After packing all the items, just keep on ticking the checklist to be sure you don’t leave anything behind. Before you leave the hotel, ask the hotel staff to inspect, in case anything is left behind.
People often don’t check the bathroom before leaving, which results in leaving night clothes, slippers and toiletries behind.
Once everything obvious is in your bag, be sure to check all the nook and corner of the room. Inspect everything carefully from drawers, the nightstand, closets, safe, side tables, under the bathroom
sink, under the bed to the refrigerator.
First Published: Sep 04, 2010 19:01 IST