Common man lost in transition
The transition of Air Deccan to Kingfisher Red is creating confusion at the Delhi airport due to lack of information regarding the exact departure terminal. Resulting in huge trouble, passengers are ending up reporting at the wrong place.india Updated: Sep 07, 2008 21:49 IST
The transition of Air Deccan to Kingfisher Red is creating confusion at the Delhi airport due to lack of information regarding the exact departure terminal. Resulting in huge trouble, passengers are ending up reporting at the wrong place.
With tickets issued by Kingfisher Red (erstwhile Air Deccan) not specifying the exact terminal from where to board the flight, many passengers have been subjected to a lot of anxiety.
While the check-in for Kingfisher Airlines flight is from Terminal 1A, the same for Kingfisher Red is from Terminal 1B, but many passengers are confused in the absence of complete information on their tickets.
“We were going to Chennai on a Deccan, now Kingfisher Red flight. However, since on the ticket it was mentioned only Kingfisher and nothing else, we reached terminal 1A, from where Kingfisher (Airlines) flights leave,” said a passenger.
“On reaching there for check-in, we were asked to go to Terminal 1B, as our flight departs from there,” he added.
The problem has arisen after Air Deccan, now acquired by Vijay Mallya-led Kingfisher, changed the name of the carrier as Kingfisher Red as part of the re-branding exercise from August 29.
When contacted, a Kingfisher Airlines spokesperson denied any such problem saying, “Tickets of Kingfisher Red mention the name of the airline correctly.”
Last year, Kingfisher acquired controlling stake in Capt GR Gopinath-promoted Air Deccan and has undertaken the exercise to brand the low-cost carrier more closely with itself.