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Tuesday, Dec 10, 2019

Customers speak

The procedure, which would have normally taken at least an hour, was over in just minutes. Since then, Daljit Singh Sethi has been back every year.

india Updated: Jul 02, 2008 22:14 IST

Hindustan Times
Hindustantimes
         

"I was struck by how different it was," recalled the 60-something Singh. "Everything went very smoothly — from filling
forms, to getting the tests done, to getting my results. Their machines are good. So are their customer relations.
The staff is courteous, informed and efficient." The procedure, which would have normally taken at least an hour, was over in just minutes. Since then, he has been back every year.

- Daljit Singh Sethi, a customer

If my father had not laid the foundation, Metropolis wouldn’t have become what it is today. My father’s working mantra is to be open and transparent. He is the only pathologist who has created his own brand.

- Ameera Patel, executive director, Metropolis

I have been referring patients to Dr Shah’s lab for the past 12 years now.When it comes to tests related to HIV not all labs can be as competent. I first tried it out 12 years back and realised that the results could be compared to labs abroad. I realised I wanted to work with them. Poor patients are given a discount, which is also a nice thing. They are also open all days of the week.

- Dr JK Maniar, Jaslok Hospital, refers patients to Metropolis

I wanted the process, from the time the patient comes in to the lab to the time he leaves, to be one smooth operation.
There should be no waste of time between each step of the tests and papers being filed.

- Dr Sushil Shah, founder, Metropolis