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GPS proposed for call centres

GPS is being seen as the next possible course for BPOs and the notorious call centre cabs, writes Sanjeev K Ahuja.

india Updated: Jan 02, 2006 18:50 IST

The Global Positioning System (GPS) which Gurgaon police are testing on their vehicles as part of a pilot project these days, is being seen as the next possible course for BPOs and the notorious call centre cabs.

Consensus was reached on this issue in a round table discussion on Friday among the ITeS representatives, private security agencies and senior officials of Gurgaon and Delhi police.

While replying to BPO officials concern over terror threats and hoax calls, ACP (Crime) Delhi Police Muktesh Chander said in the meeting that the security and intelligence agencies in Delhi and NCR towns were on their toes and were coordinating effectively. There was nothing to panic about, he added.

"In the case of any information of terror attack or hoax call of bomb, you need to call up the police. Leave everything else to the police," the ACP said. But the company officials were not convinced.

The participation from ITeS sector included major ones such as IBM-Daksha, Convergys, Genpact and others.

The round table discussion titled Employee security: Strategy for BPOs was organised by Gurgaon police and Call Centre Association of India (CCAI). Confederation of Indian Industries (CII) facilitated the event.

Following the rape incident of Bangalore BPO employee early this month, Bangalore ITeS industry also is reported to be going in for GPS which is installed in just one BPO and that too in Mumbai. Gurgaon has about 150 ITeS companies with more than 5000 cabs zooming on the road ferrying their employees for destinations such as Delhi, NOIDA, Faridabad and Gurgaon.

Gurgaon SSP Hanif Qureshi said that Gurgaon police was going to adopt GPS for its entire fleet of vehicles soon. A pilot project on GPS had already been launched and trials for the same were on, he added.

First Published: Jan 02, 2006 00:56 IST