Mobile oprs form council for customer verification
Mobile firms have formed an advisory council to ensure that there was proper verification of subscribers.Updated: May 05, 2006 18:11 IST
Mobile telecom companies in India have joined hands to form an advisory council to oversee and ensure that there was proper verification of subscribers before activating phone connection.
The Apex Advisory Council for Telecom in India (ACT), which comprises both GSM and CDMA operators, monitors compliance with subscriber verification process and defaulting retailers would be blacklisted by all operators, a COAI release said.
The move comes after the government and security agencies raised concerns about security implications as a result of telecom companies not following user verification norms.
It said some recent instances brought to the forefront the overwhelming importance of ensuring proper subscriber verification before any new mobile connection is activated.
ACT has laid down a 4-stage process to be followed before activation of a new mobile connection: Subscriber Enrolment Form to be correctly and completely filled and duly signed by the subscriber; a black and white or coloured photograph to be submitted; a self attested photocopy of a photo identity card to be submitted and verified against original and a self- attested photocopy of proof of address to be submitted and verified against original.
The process has been implemented from April 24, 2006. Operators are taking vigorous steps to create awareness of the process through direct mailers, personal interaction with the distribution channels, advertisements in print media.
ACT on its part has undertaken to carry out independent audits to assess compliance with the process. The audit carried out by ACT has revealed a couple of instances in Delhi where the retailers have not followed required process.
First Published: May 05, 2006 18:11 IST