Mumbai, Delhi airports join Heathrow in the Hall of Shame
Mumbai and Delhi airports are in the same league as London’s Heathrow, finally. All three feature in a Hall of Shame, released by the International Air Transport Association, a global body for airlines. Soubhik Mitra reports.india Updated: Jun 09, 2009 03:13 IST
Mumbai and Delhi airports are in the same league as London’s Heathrow, finally.
All three feature in a Hall of Shame, released on Monday by the International Air Transport Association (IATA), a global body for airlines.
IATA made the announcement while distributing their annual Eagle awards to airports across the world, based on customer satisfaction, cost efficiency and improvement of services.
Others on the infamous list are Quiport in Ecuador, ATNS in South Africa and airports in Denmark, Netherlands and Poland.
The Mumbai International Airport Limited spokesperson refused to comment on the announcement.
IATA declared Geneva international airport as the most improved airport while Kuala Lumpur airport won the best airport award. Vietnam got the award for the best air navigation service.
Airports that hiked their charges or are proposing to do so have found a place on the list.
Airport charges comprise landing and parking charges that airlines pay the airport operator. A hike in these charges is passed on to fliers in the form of expensive tickets.
Both Delhi and Mumbai increased charges by 10 per cent in early 2009 and introduced new airport development fees. For Delhi this was equivalent of a 137 per cent increase in charges while for Mumbai it was a 278 per cent rise.
“There is no room for this nonsense in our future. When demand drops, suppliers cannot divide the same costs among fewer customers. The shape of everything must change,” said Giovanni Bisignani, director general and CEO, IATA.
The Mumbai and Delhi airports had ranked first and second respectively for late arrivals earlier this year in a list of the world’s most-delayed airports compiled by Forbes.