Private airline pays damages for flight delay

Private air carrier Air Deccan has been asked to pay Rs 75,000 to a passenger whose flight was delayed due to a technical snag, reports Abhishek Bhalla.

Private air carrier Air Deccan has been asked to pay Rs 75,000 to a passenger whose flight was delayed due to a technical snag.

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The order will cheer lakhs of air passengers who feel airlines treat them in a highhanded manner during delays.

The order of the State Consumer Disputes Redressal Commission comes on the heels of an order by the same court, asking all airlines to pay compensation to passengers for delays due to technical snags.

The court, in its December 23 order, asked all airlines operating from Delhi to pay Rs 10,000 to every domestic passenger for flight delays of more than two hours.

The penalty on Air Deccan came on a complaint by Rakesh Kawtra, who had to wait at the Delhi Airport for seven hours because his flight was delayed.

Kawtra complained to the court that the airline did not make any effort to make him and other passengers feel comfortable as they waited for the flight.

Email Abhishek Bhalla: abhishek.bhalla@hindustantimes.com