Samadhan Online begins today
BILLED AS by far the most effective grievance redressal mechanism of the State Government, the Samadhan Online is being launched on Tuesday. Chief Minister Shivraj Singh Chouhan would interact with officials across the State for about one hour from 4 pm for solving people?s grievances.india Updated: Feb 07, 2006 16:24 IST
BILLED AS by far the most effective grievance redressal mechanism of the State Government, the Samadhan Online is being launched on Tuesday. Chief Minister Shivraj Singh Chouhan would interact with officials across the State for about one hour from 4 pm for solving people’s grievances.
Divisional commissioners, 48 district collectors, departments’ secretaries at the Mantralaya and a host of departmental heads in the districts would be required to reply any question that the CM might ask. The collectors are supposed to receive complaints from 10 am to 12 noon from the CM’s Secretariat and then send replies by 4 pm online.
For about one hour from 4 pm the CM would interact with the collectors/secretaries regarding complaints/applications as also the government schemes through videoconferencing.
“The alacrity in the bureaucracy has grown considerably to attending applicants and complainants and this would have positive impact on the departments’ functioning in future ”, claimed an official engaged in the programme.
That CM could randomly pick officer to ask question on complaints or other information. This is what has kept the officials on their toes, said another official at Vallabh Bhavan. A random selection of complaints and applications is a part of the programme. Ten complaints/applications have been selected by the CM office, though these would be conveyed to the concerned collectors tomorrow morning only.
The collectors would ensure that the complainants/applicants are present in their offices where they are connected to the CM online. The departmental heads are also required to be present. Ten more applicants/complainants would be selected from those visiting the CM house tomorrow.
They would be given opportunity to share the videoconferencing hall with the CM at Vallabh Bhavan. General Administration Department (GAD) Principal Secretary Khushiram said this would be a new experience for the bureaucracy and would give immense satisfaction to the complainants/applicants that the CM himself listened to them.
The State Informatics Officer Vinayak Rao said the videoconferencing system was already there for interaction between Mantralaya and the districts for about one and a half years.
What the NIC had done for the Samadhan Online programme was to develop the software for the same. The district informatics officers would help the collectors in their respective districts to get connected well to the system here.