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Sutherland forays into Kerala

US BPO Major Sutherland to expand its offshore operations in India by setting up a Rs 120 crore BPO facility in Kochi.

india Updated: Jan 31, 2006 19:13 IST

US BPO Major Sutherland on Tuesday announced further expansion of its offshore operations in India by setting up a Rs 120 crore BPO facility in Kochi, which would become operational by July-August this year.

A memorandum in this regard was today signed between Sutherland Global Services Chairman and CEO Dilip Vellodi and Kerala Infrastructure Development Authority (KINFRA) Managing Director Suresh Babu in the presence of state Industries Minister PK Ibrahim Kunju and IT Secretary PH Kurien.

Vellodi told reporters later that they would start their Kochi operations with 500 employees and over the next 36 months they planned to employ 3,000 professionals. The long haul goal was to give employment to 7,500 personnel, he said.

Sutherland plans to set up a state-of-the-art service delivery centre and training infrastructure on about 25 acre KINFRA land at nearby Kalamassery.

One of the largest BPO company with 20 years of industry experience and over 8,000 employees in India-- at Chennai and Mumbai, Sutherland manages global client relationships in 14 locations across the US, Canada and the Phillipines.

Kerala puts out about 23,000 Engineering graduates every year besides 100,000 graduates from other disciplines. This would provide a 'significant' talent pool, he said.

Proximity to the airport, good infrastructure, aggressive IT policy and the state government's promise to provide a conducive atmosphere provided them the 'right mix' to come to Kochi, Vellodi said.

The verticals being supported by them are IT, Communications, Banking, Financial services, Insurance and Retail. Sutherland would also offer back office outsourcing services for various enterprise functions including Heath care and Claims Processing, Finance, Accounting and Document Processing, Mortgage and Loan process and Retail and Internet Banking services.

The training academy, being set up, would be a centre of learning and leadership development where the company employees would be trained.

In Chennai, Sutherland employs about 6,500 persons and 1500 at Mumbai and both centres were continuing to grow.

First Published: Jan 31, 2006 17:36 IST