A year after customer’s card is cloned, used to withdraw Rs40K, Mumbai bank asks cops to file case

The bank manager told police she was “busy with other work” and so did not have the time to ask them to file a complaint

A year after the customer of an Andheri bank was duped of Rs40,000 by a cybercriminal, it finally approached the police, requesting them to file an FIR.

Police verified the complaint and lodged a case on August 3 under sections of Indian Penal Code and the Information Technology Act. (HT File)

Police said the 55-year-old branch manager asked them to file a case as the victim’s card had been cloned. On May 13 last year, the fraudster withdrew the sum from his account at an ATM in Kolkata. The victim asked the bank to reimburse him for the loss. After realising that he was not at fault, the bank paid up.

“A bank can ask the police to file a case any time its customers are the victims of fraud. In this case, bank has paid the victim back for his losses and so they need the police to file an FIR so it will not be in trouble if it is audited,” said advocate and cyber expert Vicky Shah.

However, the bank manager submitted a written complaint to the police on February 1, saying she was “busy with other work” and so did not have the time to ask them to file a complaint.

Police verified the complaint and lodged a case on August 3 under sections of Indian Penal Code and the Information Technology Act. They are now trying to trace the accused.