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Thursday, Oct 17, 2019

Mumbai traffic cops crack down on speeding food delivery bikers

The drive was started over a month ago, when the police started penalising these riders for speeding, rash driving, jumping signals, riding without helmets, riding on footpaths or parking in ‘no-parking’ zones

mumbai Updated: Mar 14, 2019 00:23 IST
Megha Sood
Megha Sood
Hindustan Times
Food delivery riders pick up an order from a food joint in Dadar.
Food delivery riders pick up an order from a food joint in Dadar.(Satyabrata Tripathy/HT Photo)
         

The Mumbai traffic police on Wednesday held a meeting with executives of food delivery services to discuss traffic violations by delivery persons employed by them. According to police, several such services promise delivery of food orders within a stipulated amount of time. As a result, drivers often flout traffic norms in order to reach within the time limit.

On Tuesday, a team led by join commissioner of police (traffic) Amitesh Kumar detained 174 two-wheeler riders, for flouting various traffic norms. Of these, two were found to be under the influence of alcohol.

The drive was started over a month ago, when the police started penalising these riders for speeding, rash driving, jumping signals, riding without helmets, riding on footpaths or parking in ‘no-parking’ zones.

“We have detained 174 vehicles in a single day. The riders were fined and counselled, only after which they were allowed to go,” Kumar said. “On Wednesday, we held a meeting with officials of some online food apps, including Swiggy, Zomato, Uber Eats and Domino’s Pizza to sensitise them about violations by their riders.”

He added that they have also asked companies to get rid of the time limit imposed on delivery persons. “Some food delivery apps promise customers that the food orders will be delivered within a stipulated time. To meet this requirement, the drivers often have to speed, leading to traffic violations. We have asked the companies to do away with this rule,” he added.

“The company executives were also asked to submit a list of the riders employed with them and the registered vehicles. In return, we will provide them with a list of pending e-challans against the riders. We have told the managements to take action against those riders who fail to pay the e-challan,” Kumar said.

When contacted, Swiggy issued a statement saying they urge their delivery partners to strictly abide by the traffic rules. If a traffic violation is brought to their notice, they investigate the matter and suspend the delivery person, if needed. “We do not penalise our delivery partners for unforeseen delays in order delivery,” the statement added

“We place user experience at the centre of everything we do and continuously educate our delivery partners on following the traffic norms and etiquettes, as a part of our delivery partner training. They are never hard-pressed on time and we recommend that they do timely deliveries (we don’t commit to unrealistic time slots), which positively impacts their customer rating. Additionally, we encourage our users as well as restaurant partners to proactively share feedback with us through multiple channels and use that feedback to retrain our delivery partners. We are happy to work alongside the authorities to further sensitize our delivery partners on the road safety norms and together work towards the betterment of the city,” said a Zomato spokesperson

“We support the traffic department’s intent of ensuring road-safety in the city. We will be working with the authorities to further educate Uber Eats delivery partners about the traffic rules they need to adhere to when they are delivering orders,” said an Uber Eats spokesperson.

Domino’s Pizza did not respond till the time of going to press.

First Published: Mar 14, 2019 00:23 IST

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