'Need to do more to increase awareness about helpline'

Police Commissioner Sanjeev Dayal says that although the police had extended a helpline service for senior citizens expecting everyone in the city to be aware it is far fetched.

Police Commissioner Sanjeev Dayal says that although the police had extended a helpline service for senior citizens expecting everyone in the city to be aware it is far fetched.

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This case can be taken as an example of the low level of awareness about the senior citizens’ helpline. The victim here is the mother of a policeman…

It is possible that not everyone in the city is aware of the helpline. I am, however, not aware about the details of this case and will not be able to say anything.

Have the police taken enough measures to create awareness about the helpline?

We have been trying our best to reach out to the citizens but, despite all our efforts, we cannot guarantee that everyone in the city is aware of it.

What are the police doing to increase awareness in central Mumbai and eastern suburbs, where the registration of senior citizens with the helpline is low?

In South Mumbai and the western suburbs, the awareness level is higher than areas such as Shivaji Nagar and Nehru Nagar. We will try and concentrate on measures to increase awareness in these areas now.