Pune municipal commissioner puts ‘Apale Sarkar’ on priority

Last year, Devendra Fadnavis, chief minister, expressed displeasure over the Pune municipal corporation (PMC) response to Apale Sarkar and instructed officials to resolve the pending cases.

The Pune municipal commissioner has instructed all the department heads and additional commissioners to sort out the complaints filed on the Maharashtra government's portal Apale Sarkar. Department heads have been instructed to take it up as top priority.

Saurabh Rao, municipal commissioner. (HT File Photo)

Saurabh Rao, municipal commissioner, issued a circular in the regard on Tuesday and asked the authorities to give priority to complaints received on this portal and resolve it within 21 working days.

Last year, Devendra Fadnavis, chief minister, expressed displeasure over the Pune municipal corporation (PMC) response to Apale Sarkar and instructed officials to resolve the pending cases. The state government even sent notification for all the pending cases related to the civic body and for it to be resolved.

Following this, Rao issued a circular to all the department heads. He even asked the department heads to submit a monthly review of the cases received and addressed.

This year too. the state government issued a circular on May 24 and instructed all the government departments in the state to address all the pending cases received on the Apale Sarkar portal.

According to the circular issued by the civic chief, the following actions need to be taken by the officers:

Officers need to dispose complaints within 21 working days

Department heads need to take reviews of the complaints before the 10th of every month

Officers need to take clarification from persons concerned for not addressing the complaints within 21 days

For complaints that are not addressed at local level, they should be raised with the deputy commissioners and additional municipal commissioners

If the complaint is concerning two to three departments, then it should be transferred to the other department in five working days and should be transferred online.