Patients suffer as software snag paralyses services at PMCH | ranchi | Hindustan Times
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Patients suffer as software snag paralyses services at PMCH

Several patients return home after they fail to reach OPD on time as the manual process of issuing slips takes longer.

ranchi Updated: Sep 03, 2016 16:02 IST
Subhash Mishra
The rush of outdoor patients in PMCH on Friday.
The rush of outdoor patients in PMCH on Friday. (Chandan Paul / HT Photo)

Patients at Patliputra Medical College and Hospital (PMCH), Dhanbad have a new source of grief. After a near-month of dealing with water-logging and seepage in various wards, patients are forced to go through a new hardship after a snag developed in the hospital’s out-patient department (OPD) centralised registration computer software.

The software issue, which was first detected four days ago, has paralysed work at the OPD. Though manual slips are being issued to patients, the process is substantially longer and several patients have had to return unattended after they were unable to be registered at the hospital.

According to official records of the hospital, 1300-1600 patients come to the OPD every day. These patients can be efficiently dealt with at central registration counter, as their complications and disease history are noted.

Since issuing manual slips is a time-taking process, several patients fail to reach in their concerned OPD on time. Patients who come from far away, especially Jamtara and Giridih districts, lose their patience if they fail to reach the concerned department after waiting for a long time in queues.

PMCH superintendent Dr Ranjan Pandey said the software is likely to be restored by Saturday. Since manual slips are being issued, the OPD registration timing has been pulled ahead by one hour, to now start at 8 am. OPD hour has also been extended by one hour, till 3 pm.

“We have increased manpower for issuing registration slips so that they (the patients) do not have to wait for a long time in queues,” said Dr Pandey.

The heads of different departments have also been issued directives to not leave the OPD till the last patient is attended.

However, these arrangements are still not up to the mark.

“I have come from Taldaga (Nirsa block) to get my son checked. But even after waiting for two hours, we did not get a slip. The queue in front of us was quite long, but meanwhile, my son’s health is deteriorating,” said Dani Mahto, an aggrieved relative.