Do you live in any of these 4 cities? Now, book your metro tickets with WhatsApp

Meta-owned WhatsApp Business has partnered with metro rail operators of Bengaluru, Hyderabad, Mumbai, and Pune to launch a WhatsApp chatbot.

Published on: Feb 21, 2023, 15:24:51 IST

By HT News Desk, New Delhi

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Are you a regular user of the metro train services in your city? If yes, then here is what you need to know: Meta-owned WhatsApp Business has joined hands with metro rail service providers of various Indian cities for a WhatsApp chatbot, using which, customers will be able to avail a host of services from the comfort of their couch.

A six-coach Namma Metro train (Bengaluru) runs on a track after its inauguration in June 2018. (PTI File Photo)

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“India's digital transformation is now making public transport safer, smarter, and more convenient. We are proud that India's world-class metro services in multiple cities are now integrated to WhatsApp to offer commuters convenience at their fingertips. We would be happy to support other cities, and help digitise train transits on WhatsApp to add value to the lives of daily commuters across the country,” said Ravi Garg, Business Managing Director, WhatsApp India.

Also Read | Now order food by WhatsApp: Indian Railways starts new service

So, what are the features of this chatbot? These:

(1.) Using this service, people can book, purchase, cancel, or top-up their transit tickets. They will also have access to information on train schedule, route maps, fare breakdowns, and more.

(2.) For now, it is available to metro commuters in these four cities: Bengaluru, Hyderabad, Mumbai and Pune.

(3.) In each city, a user can chat with the bot in the local language or English. To activate the chatbot, users need to send a message saying ‘Hi,’ to ‘https://wa.me/+918105556677.’

(4.) Once the bot is activated, you can obtain a URL from it to book the e-ticket. The URL enables end-to-end digital payment-enabled ticket booking.

(5.) In Mumbai, the e-ticket is to be verified at the Automated Fare Collection (AFC) Gate.

ABOUT THE AUTHOR
HT News Desk
Follow the latest breaking news, major developments and agenda-setting stories from India and around the world with the newsdesk at Hindustan Times. Operating round the clock, the desk brings together experienced editors, reporters and correspondents to deliver fast, accurate and contextual reporting across subjects that influence public policy, governance, business, society and international affairs. The HT News Desk covers politics, elections, government policies, the economy, business and markets, science and technology, the environment, law and order, infrastructure, education, climate issues and geopolitics, while closely tracking developments across states, institutions and global capitals. The team also leads coverage of major breaking news events, policy announcements, court proceedings, natural disasters, public emergencies and significant international developments. Reports published by the newsdesk are based on information gathered from reporters on the ground, official statements, government agencies, court records, regulatory filings, recognised institutions and other authoritative sources. Stories undergo editorial scrutiny and verification processes to ensure accuracy, fairness and relevance, and are updated as events evolve and additional information becomes available. Whether covering a key political decision in New Delhi, an economic policy shift affecting millions, a landmark court ruling or a major global event, the HT News Desk aims to provide readers with reliable, fact-based journalism that delivers not only the latest developments but also the context and analysis needed to understand their wider implications.Read More

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