Revealed: Biggest turn-offs for hotel guests
Alex Polizzi, British hotelier and presenter of Channel 5’s hard-hitting series The Hotel Inspector, has revealed that hotel guests cannot stand staff hanging around waiting for tips or having their towels folded into wacky shapes.travel Updated: Sep 06, 2012 16:17 IST
Hotel guests cannot stand staff hanging around waiting for tips or having their towels folded into wacky shapes, industry expert Alex Polizzi has revealed.
The 41-year-old British hotelier and presenter of Channel 5’s hard-hitting series ‘The Hotel Inspector’ said that a baffling choice of pillows and low-quality filter coffee in rooms were also big bugbears for guests.
“I can forgive most of the common mistakes I encounter around the country,” the Daily Express quoted her as saying.
“But the one I can’t abide is the inexplicable disconnection between how some hotels perceive themselves and the service they provide and how the ordinary customer sees them,” she added.
First Published: Sep 03, 2012 17:01 IST